IT Support Specialist
Asana
Salary undisclosed
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Description
Asana is seeking an experienced IT Support Specialist for our growing office in Dublin, Ireland. In this role you will provide critical holistic support of the Dublin office in addition to supporting Asanas globally through ticketing and Slack.
You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone. You are crisp and detail oriented, but able to work outside of the boundaries when necessary. On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.
What you’ll achieve
- Provide in-person support for users in the IT Lounge
- Respond to user requests via standard support tools like chat and ticketing systems
- Troubleshoot hardware and software problems with Apple, Windows, and ChromeOS products, including desktop and laptop hardware
- Build and deploy new laptops using standard deployment tools like JAMF, Intune, ABM (Apple Business Manager), etc
- Participate in the IT on-boarding experience and IT welcome sessions
- Manage system access for Asana’s users
- Deploy and support software to end-users
- Help to maintain functionality in conference rooms and all-hands spaces
- Manage hardware and software inventory
About you
- Experience in IT support roles that includes
- Hardware troubleshooting experience on common business systems including Apple, Windows, and Chromebooks.
- Basic AV and networking skills, including an understanding of video conferencing, WiFi, VPN, etc
- Experience with being part of a distributed team, whose main HQ might be in another location
- Experience using and managing ticket-based enterprise workflow management
- systems, particularly Asana, Zendesk or similar
- A positive, service-oriented attitude
- Solid problem solving skills
- Ability to lift heavy equipment (50+ pounds) as needed
What we’ll offer
Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.
For this role, the estimated base salary range is between €48,000 - €51,750. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role.
We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:
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Mental health, wellness & fitness benefits
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Career coaching & support
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Inclusive family building benefits
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Long-term savings or retirement plans
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In-office culinary options to cater to your dietary preferences
These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role.
#LI-Hybrid
About us
Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.
About us
Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.
Benefits
- stock options
About this role
Asana's Dublin office is looking for an IT Support Specialist to serve as the primary technical resource for the local team while also supporting the wider organization remotely. You'll split your time between in-person support in the IT Lounge, handling requests through ticketing and Slack, and managing the full lifecycle of hardware and software—from deploying new laptops using tools like JAMF and Intune to troubleshooting issues across Apple, Windows, and Chromebook systems. The role also includes onboarding new hires, maintaining conference room AV setups, and managing inventory.
You'll need hands-on experience troubleshooting common business hardware and software, familiarity with basic networking and video conferencing, and proven experience working with ticket management systems like Asana or Zendesk. The ability to work as part of a distributed team is important, as is a practical, collaborative mindset—you're comfortable asking questions and working with others rather than trying to solve everything alone. You should be comfortable lifting equipment weighing up to 50 pounds.
The position offers a base salary of €48,000–€51,750 depending on qualifications, plus benefits including mental health support, career coaching, family building assistance, retirement plans, and on-site dining. It's a hybrid role based in Dublin.
How this employer is doing
average
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Typical pay for this role
$60,000
Typical range: $40,000 to $100,000
In the news
Asana (NYSE:ASAN) Price Target Raised to $9.50, The Lincolnian Online
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable IT Support Specialist postings in Dublin, and analyze any offer before you accept it.
The path into this work
We map every route into it support specialist work: what to learn, what each certificate costs, and how long each step takes. See the IT Support Specialist career path.
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