Client Services Coordinator I
UL Solutions
Salary undisclosed
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Description
- Organize and process incoming client samples and maintain records.
- Resolve any sample receipt issues with clients. Communicate project schedules to clients.
- Prepare and complete reports for assigned clients.
- Contribute to program team to ensure deadlines are met.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Performs other duties as directed.
Qualifications
- Diploma or equivalent, plus two years of directly related experience.
- Client services experience is a plus.
- Ability to use judgment in technical, client services, and management issues.
- Effective computer and communication skills, written, and verbal.
- Experience with MSWord, Excel, and Access.
Total Rewards: This position is eligible for annual bonus compensation with a target payout of 5% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
#LI-NM1 #LI-Onsite
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Benefits
- health insurance
- 401(k)
- paid time off
- bonus
About this role
UL Solutions is seeking a Client Services Coordinator I to manage the operational side of sample processing and client communication in their Lowell, Arkansas office. You'll organize incoming client samples, maintain detailed records, resolve receipt issues, communicate project timelines, and prepare reports—essentially serving as a key point of contact ensuring smooth handoffs between clients and the testing program team. The role requires you to juggle multiple priorities while meeting deadlines and adhering to UL's security and compliance standards.
This position calls for a high school diploma or equivalent plus two years of directly related experience, ideally with some client services background. You'll need solid judgment when handling technical and client issues, strong written and verbal communication, and proficiency with Microsoft Word, Excel, and Access. If you're organized, detail-oriented, and comfortable working in a structured office environment, this could be a solid entry point into UL's operations.
The full-time role includes a 5% annual bonus target, comprehensive health coverage (medical, dental, vision), wellness benefits, and 401(k) retirement savings. You'll receive 15 vacation days, 12 holidays plus floating holidays, and 72 hours of sick time annually.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Client Services Coordinator I postings in Lowell, and analyze any offer before you accept it.
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