Customer Support Representative
Vay
Salary undisclosed
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Description
Ever imagined saying, “I helped launch the future of transportation”?
We’re rewriting the rules of urban mobility. At Vay, customers tap a button and a car arrives - with no one inside - powered by our world-first Remote Driving technology on real public streets.
We’re live in Las Vegas and scaling fast, powered by a strategic investment of up to $410 million from Grab. Our mission is simple: replace private car ownership with a faster, cleaner, door-to-door mobility model. If you want to build something real, visible, and genuinely transformative, you’ll feel right at home here.
What’s happening at Vay
- First to roll out vehicles in both Europe and the USA on public roads without a human being inside & currently the 2nd largest commercial, driverless car fleet in the Western World.
- We've partnered with Kodiak to bring remote-driving technology to autonomous trucks in the US, showcasing our ability to integrate our system into heavy-duty commercial vehicles and expand the applications of our tech across the US.
- We’ve completed over 150,000 trips so far and are busy multiplying our Las Vegas fleet just to meet demand!
- ...And soon we’ll be expanding across the US & Europe 🚀
Why this role is exciting
As a Customer Support Representative, you'll be the voice of the world's first commercial remote driving service working closely with Operations and Product, your feedback will shape how the service improves handling customer contacts across every channel and making sure every interaction reflects the quality and care Vay is built on.
Shift pattern for this role (Please ensure you are comfortable with this before applying)-
Tuesday - Saturday 2:00pm - 10:30pm with Sunday & Monday off. This will be subject to change depending on the requirements of the business.
What you’ll be driving
- Handle inbound customer contacts (calls, email, chat)
- Resolve issues related to bookings, billing, app usage, and vehicle access
- Log and document all interactions accurately in our CRM
- Follow escalation protocols for technical or operational issues
- Meet or exceed KPIs including CSAT, FCR, and AHT
- Flag recurring issues and contribute to process improvements
What are we looking for
- 3+ years of customer-facing experience in support (ride-hailing, mobility, car rental, banking, or similar preferred)
- Clear and empathetic communicator, written and verbal
- Comfortable working in a fast-paced, evolving environment with shifting priorities
- Able to follow escalation processes consistently and document interactions accurately
- Comfortable using digital tools - CRM and ticketing systems (Zendesk, Freshdesk, or similar)
- Must be able to work on-site in Las Vegas, including shift work and weekends
Why choose Vay
💪A global team of smart, motivated people from 30+ countries who love tackling hard problems and turning bold ideas into reality.
🌍 Huge scope for impact in a fast paced environment
🎫 401(k) programme
🏥 Health, Dental & Vision Insurance
🚗 All Vay team members receive 30% off their Vay rides
🏋️♂️ Wellness Hub free gym access & wellness app subscriptions
🛍️ Exclusive external discounts
🎊 Regular team events throughout the year
For more information on Vay’s physical demands, working environments and safety requirements, you can review this link. We’ll also cover anything specific to this role during the first interview.
We’d love to stay connected for future opportunities, so feel free to include your LinkedIn profile when you apply.
We welcome applications from all backgrounds and experiences. If you’re excited about shaping something truly groundbreaking, we’d be happy to hear from you.
Curious to experience Vay yourself? In Las Vegas? Use the code VAYCANDIDATE for $10 off your first trip in Las Vegas! Download the "Vay" app from the Apple or Google Play store & off you go!
Benefits
- vision insurance
- 401(k)
About this role
Vay is building the world's first commercial remote driving service on real public streets in Las Vegas, and this role puts you at the center of that operation. As a Customer Support Representative, you'll handle inbound contacts across calls, email, and chat while working closely with Operations and Product teams. Your feedback directly influences how the service evolves, making this more than a support desk job—you're helping shape the customer experience for a genuinely novel transportation technology.
The work involves resolving issues around bookings, billing, app usage, and vehicle access while maintaining accurate CRM documentation and following escalation protocols. You'll track performance against CSAT, FCR, and AHT metrics and flag recurring problems to drive process improvements. The role demands someone comfortable in a fast-moving environment where priorities shift, with at least three years of customer-facing experience preferably in ride-hailing, mobility, car rental, or banking. You'll need strong written and verbal communication, proficiency with CRM and ticketing systems, and the ability to work on-site in Las Vegas on a hybrid basis, including shift work and weekends.
Vay offers standard benefits including 401(k), health/dental/vision coverage, 30% off Vay rides for employees, gym access through their Wellness Hub, and regular team events. The company is backed by significant investment from Grab and is actively scaling its fleet to meet demand across the US and Europe.
How this employer is doing
solid
- Expanding
Typical pay for this role
$20,000
Typical range: $20,000 to $40,000
In the news
Vay expands remote driving car rental fleet, moves into former Zappos building downtown, Las Vegas Review-Journal
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Customer Support Representative postings in Las Vegas, and analyze any offer before you accept it.
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