IT Helpdesk Support
SKIMS
$100,000 - $110,000 / year
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Description
Key Responsibilities
- Provide first-line technical support to all SKIMS retail store locations via phone, Slack, ticketing system, or email
- Troubleshoot and resolve POS, mobile device, printer, and network issues in a timely manner
- Assist with store technology setup and support for new store openings, relocations, and events
- Collaborate with Retail Operations, Facilities, and Store Design teams to ensure technology needs are met
- Support onboarding and offboarding of retail team members, including account provisioning and hardware setup
- Escalate unresolved issues to appropriate IT team members and follow through to resolution
- Maintain IT knowledge base and update documentation for common support workflows
- Track, update, and close tickets using SKIMS' internal ticketing system
- Monitor systems and proactively identify issues that may impact store performance
- Assist in regular audits to ensure compliance with IT and security protocols
Skills, Knowledge and Expertise
- 3-5 years of experience in IT helpdesk or technical support, ideally supporting retail environments
- Experience with POS systems (Shopify POS strongly preferred), Mac/iOS devices, and mobile payment systems
- Familiarity with remote troubleshooting tools and ticketing systems (e.g., Zendesk, Jira)
- Strong customer service orientation with excellent verbal and written communication skills
- Ability to stay calm under pressure and respond with urgency in high-stakes retail situations
- Flexible schedule, with occasional availability on evenings and weekends during key retail events
- Highly organized, detail-oriented, and a proactive problem-solver
- Experience supporting fast-growing or high-volume retail environments
- Knowledge of networking basics (Wi-Fi, routers, VPN)
- Comfortable working with tools and penchant for being handy
- Experience with RFID technology in a retail environment
Benefits
- Up to 100% Company Paid Healthcare (medical, dental, vision)
- Kind Body Fertility Benefits
- 401(k) savings plan with up to 4% match
- Unlimited PTO
- Full Access to LinkedIn learning
- Employee Discounts
- Free weekly catered lunch at HQ – M/T/W/Th
- Dog-Friendly office on a Thursday and Friday
- Free Swag Giveaways
- Annual Holiday Party
- Annual Summer Party
- Invitations to pop-ups and other company events
- Complimentary daily office snacks and beverages
Benefits
- Benefits and Culture Up to 100% Company Paid Healthcare (medical, dental, vision) Kind Body Fertility Benefits 401(k) savings plan with up to 4% match Unlimited PTO Full Access to LinkedIn learning Employee Discounts Perks (HQ Location) Free weekly catered lunch at HQ – M/T/W/Th Dog-Friendly office on a Thursday and Friday Free Swag Giveaways Annual Holiday Party Annual Summer Party Invitations to pop-ups and other company events Complimentary daily office snacks and beverages
About this role
SKIMS' retail stores depend on reliable technology to keep operations running smoothly, and this helpdesk role puts you at the center of that mission. You'll provide first-line support to store teams across multiple locations, troubleshooting point-of-sale systems, mobile devices, network issues, and retail-specific tools via phone, Slack, email, and ticketing systems. Beyond reactive support, you'll also handle technology setup for new store openings and events, manage user onboarding and offboarding, and work proactively to identify issues before they impact the customer experience.
This position suits someone with 3–5 years of IT helpdesk or technical support experience, ideally in retail. You should be comfortable with POS systems (Shopify POS is strongly preferred), Mac and iOS devices, mobile payment systems, and remote troubleshooting tools. The role demands strong customer service instincts, the ability to stay calm under pressure during peak retail moments, and excellent communication skills. You'll need to be organized, detail-oriented, and willing to be flexible—including occasional evening and weekend availability during key retail events—plus 50% travel to store locations.
The position is hybrid and based in Los Angeles, offering a $100,000–$110,000 salary alongside comprehensive benefits including fully company-paid healthcare, fertility benefits, 401(k) matching, unlimited PTO, and LinkedIn learning access. SKIMS also provides employee discounts, free catered lunches at headquarters, and regular company events.
Typical pay for this role
$60,000
Typical range: $40,000 to $80,000
This role's local market on JobMinglr
Pay for this role
$100,000 to $110,000 per year
That is the employer's posted range, and where you land in it is usually decided in one conversation. Before that conversation, run the numbers: analyze an offer for this role.
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