Customer Support Specialist
inDrive
PEN 2,300 / year
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Description
Key Responsibilities
- Responding to phone calls, emails, and chat messages.
- Quickly and efficiently resolving customer issues.
- Processing returns, exchanges, and customer complaints.
- Keeping records of each interaction with customers.
- Updating customer information in the CRM system.
- Collecting and forwarding customer feedback to relevant departments.
- Informing customers about the status of their inquiries.
Skills, Knowledge and Expertise
- Ability to conduct dialogue politely and professionally.
- Ability to work with large volumes of information.
- Attention to detail and accuracy in documentation.
- Proficiency in PC and basic office programs.
- Skills in working with CRM systems and other specialized software.
Benefits
- Help us challenge injustice by creating fair choices for millions of people across 47 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
Benefits
- Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.
About this role
inDrive's Customer Support Specialist role in Pernambuco involves managing customer inquiries across multiple channels—phone, email, and chat—while maintaining accurate records and resolving issues like returns and complaints efficiently. You'll work with the CRM system to update customer information, track interaction history, and escalate feedback to internal teams, so strong attention to detail and proficiency with PC-based tools are essential.
This is a full-time hybrid position suited to someone who communicates clearly under pressure, handles high information volume, and takes pride in documentation accuracy. Beyond day-to-day support work, inDrive offers professional development through mentoring and learning programs, language co-financing, and exposure to a global organization operating across 47 countries. The role sits within a company culture that values initiative, open communication, and continuous growth.
How this employer is doing
average
- Leadership Change
Typical pay for this role
$40,000
Typical range: $40,000 to $60,000
In the news
inDrive Appoints Former Lyft CFO Elaine Paul as an Independent Board Director, Business Wire
Pay for this role
$2,300 per year
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