Front Desk Coordinator
IVX Health
Salary undisclosed
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Description
Healthcare Front Desk Coordinator
Stone Oak Infusion Center and Alamo Ranch Infusion Center have openings!
Full Time | Monday–Friday + rotating Saturdays | 8:00 AM - 5:00 PM | Infusion Center-Based
We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operations pro who’s ready to help redefine the patient experience from the moment someone walks through our doors.
This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you’ll be a key part of what makes IVX Health feel exceptional.
About the Role
As a Front Desk Coordinator, you’ll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.
What You’ll Do
- Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
- Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
- Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
- Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
- Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
- Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days
What We're Looking For
- 1–3 years of front desk or administrative experience in a medical or healthcare setting
- High School Diploma or GED required
- Strong understanding of insurance verification, billing basics, and the patient intake process
- Proficiency in EHR/EMR systems and scheduling software
- Knowledge of medical terminology and patient-facing protocols
- Exceptional customer service and communication skills
- Ability to multitask in a fast-paced environment while staying organized and accurate
- Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
- Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows
Why You'll Love IVX Health
We’re not just redefining care for our patients — we’re redefining it for our teams, too. When you join IVX, you’ll find:
- Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays
- Supportive Culture: Work with a compassionate, values-driven team
- Professional Growth: Tuition reimbursement, CEU access, and development opportunities
- Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
- Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits
About IVX Health
IVX Health is a national provider of infusion and injection therapy for patients managing complex chronic conditions. Through a patient-centered approach focused on comfort, convenience, clinical excellence, and exceptional service, we're redefining the care experience and improving lives every day. As a growing healthcare organization, we're committed to supporting our employees with meaningful work, professional development opportunities, and a culture built on collaboration, innovation, and purpose.
Guided by Our Purpose
Mission: To improve the lives of those we care for by redefining the care experience.
Vision: To be the nation's preferred destination for pharmaceutical care of complex chronic conditions.
Values: Be Kind. Do What's Right. Never Settle. Make It Happen. Enjoy the Ride.
Benefits & Perks
- Medical, Dental, and Vision Coverage
- Prescription Drug Coverage and Telemedicine Services
- Health Savings Account (HSA), Health Reimbursement Arrangement (HRA), and Flexible Spending Options
- 401(k) Retirement Plan with Company Match
- Life, AD&D, and Disability Insurance
- Accident, Critical Illness, and Hospital Indemnity Coverage
- Fertility and Family Planning Support
- Tuition Reimbursement and Certification Assistance
- Continuing Education and Professional Development Resources
- Employee Assistance Program and Wellness Support
- Paid Time Off
- Volunteer Time Off and Charitable Giving Match
- Employee Referral Bonus Program
EEO STATEMENT
Privacy Policy
Benefits
- health insurance
- vision insurance
- 401(k)
- paid time off
- tuition reimbursement
- disability insurance
- professional development
About this role
This is a volunteer Front Desk Coordinator role at IVX Health's infusion center in San Antonio, working Monday through Friday, 8 AM to 5 PM. You'll be the first point of contact for patients, managing appointment scheduling, insurance verification, patient intake, and day-to-day front desk operations. The role requires you to balance patient-facing warmth with operational precision—greeting visitors, confirming appointments, collecting copays, updating records, and coordinating with clinical staff to keep the center running smoothly. You may also be asked to support other centers in the market during staffing gaps or busy periods.
IVX Health is looking for someone with one to three years of healthcare front desk or administrative experience, a high school diploma or equivalent, and solid knowledge of insurance processes, EHR systems, and medical terminology. The ideal candidate is organized and detail-oriented, comfortable multitasking in a fast-paced environment, and adaptable enough to learn new workflows quickly. Strong communication and customer service skills are essential.
This volunteer position offers predictable hours, a supportive team culture, and access to professional development resources including tuition reimbursement and continuing education. The organization emphasizes a patient-centered approach and values collaboration and purpose-driven work. If you have healthcare front desk experience and want to contribute to a growing infusion therapy provider while maintaining a regular Monday-Friday schedule, this role may be a good fit.
How this employer is doing
solid
- Expanding
- Recently Raised Funding
Typical pay for this role
$40,000
Typical range: $20,000 to $40,000
In the news
IVX Health Announces Texas Expansion with 13 Infusion Centers Opening Across Austin and Houston, PR Newswire
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Front Desk Coordinator postings in San Antonio, and analyze any offer before you accept it.
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