Customer Service & Dispatch Coordinator
Guild Garage Group
$21 / hour
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Description
🌺 Customer Service & Dispatch Coordinator
Raynor Overhead Doors & Gates – Pearl City, HI
💵 $21/hour + Full Benefits + 401(k) Match
🕘 Monday–Friday | 6:30 AM – 3:00 PM
📍 Pearl City, Oahu
Looking for a stable career with a local company that values teamwork, growth, and work-life balance?
Raynor Overhead Doors & Gates is seeking a Customer Service & Dispatch Coordinator to help support our field technicians and deliver exceptional service to customers across Oahu.
This is more than a typical customer service role — you’ll be the communication hub between customers, technicians, and operations, helping keep jobs organized, on schedule, and running smoothly.
Why people love this role:
✔ Consistent weekday schedule — no nights or weekends
✔ Full medical, dental, and vision benefits
✔ 401(k) with company match
✔ Paid holidays & PTO
✔ Friendly local team culture
✔ Career growth opportunities
✔ Hands-on training provided
What you’ll do:
• Coordinate technician schedules and appointments
• Answer customer calls and provide updates
• Support dispatching and daily operations
• Keep service records accurate and organized
• Help create smooth, positive customer experiences
What we’re looking for:
• Strong communication and organizational skills
• Ability to multitask and stay calm under pressure
• Positive attitude and team-first mindset
• Customer service, scheduling, or dispatch experience preferred
• Experience in home services is helpful but not required — we’ll train the right person.
Ideal candidates are dependable, organized, and enjoy helping both customers and teammates succeed.
Guild Garage Group is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Raynor Overhead Doors and Gates may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.
By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.
Benefits
- health insurance
- 401(k)
- paid time off
About this role
This role is the operational nerve center for Raynor Overhead Doors & Gates' service team on Oahu. You'll manage the flow of communication and scheduling between customers, field technicians, and operations—answering calls, coordinating appointments, dispatching work, and maintaining service records. It's a fast-paced position that requires you to juggle multiple priorities while keeping both customers and technicians informed and on track.
The ideal candidate is organized, calm under pressure, and genuinely interested in supporting both customers and teammates. Prior experience in customer service, scheduling, or dispatch is preferred, and home services background is a plus, but the company will train someone with the right attitude and work ethic. You'll need strong communication and multitasking skills, along with a dependable, team-first mindset.
The position offers a stable Monday–Friday schedule (6:30 AM–3:00 PM) with no nights or weekends, full medical, dental, and vision benefits, a 401(k) match, paid holidays, and PTO. At $21 per hour, it's positioned as a career-track role with growth opportunities and hands-on training at a local company that emphasizes teamwork and work-life balance.
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Pay for this role
$21 per hour
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