Financial Coordinator at Rhode Island Children's Dentistry & Orthodontics

 

 

We are seeking a detail-oriented, organized, and patient-focused Financial Coordinator to join our team. The Financial Coordinator plays an important role in helping patients and families understand their financial responsibilities while supporting accurate and efficient front office operations. The ideal candidate is confident communicating about financial matters, comfortable working with insurance, and committed to providing a positive and professional patient experience.

What You'll Do

As a Financial Coordinator, you will support the financial and administrative operations of the practice while serving as a resource for patients and families. You will work closely with the front office and clinical teams to ensure accurate insurance information, clear financial communication, and an efficient patient experience.

Your responsibilities will include:

• Review and verify patient insurance benefits and eligibility

• Obtain and document accurate insurance and patient financial information

• Review treatment plans and explain estimated patient financial responsibilities

• Communicate treatment costs, payment options, and available financing options to patients and families

• Collect copayments, deductibles, balances, and other patient payments

• Process payments accurately and maintain appropriate documentation

• Assist with insurance claims, pre-authorizations, and follow-up as needed

• Monitor outstanding patient balances and assist with collection efforts

• Work with insurance companies to resolve claim issues and obtain necessary information

• Maintain accurate patient financial records in accordance with office policies and procedures

• Answer patient questions regarding insurance coverage, billing, statements, and account balances

• Coordinate with the clinical team to ensure treatment plans and financial information are accurately communicated

• Maintain patient confidentiality and follow HIPAA and other applicable privacy requirements

• Support scheduling, check-in, check-out, and other front office responsibilities as needed

• Maintain a professional, organized, and welcoming front office environment

• Perform other duties and responsibilities as assigned

Preferred Qualifications:

• Previous experience in dental, medical, or healthcare financial coordination preferred

• Experience with dental insurance and benefits verification preferred

• Knowledge of dental terminology, insurance claims, and patient billing processes

• Strong customer service and communication skills

• Comfortable discussing financial responsibilities and payment options with patients

• Strong attention to detail and accuracy

• Excellent organizational and time-management skills

• Ability to manage multiple priorities in a fast-paced environment

• Experience with dental practice management software preferred

• Professional, dependable, and team-oriented approach

What Makes You Successful:

You are organized, confident, and comfortable having clear and professional conversations about financial responsibilities. You understand that discussing finances can be sensitive for patients and families and approach each interaction with empathy, patience, and professionalism. You are detail-oriented when working with insurance information, payments, and patient accounts while maintaining accuracy and confidentiality. You take ownership of your responsibilities, communicate effectively with the team, and look for ways to create a smooth and positive experience for every patient.

Why Join Us?

• Join a collaborative dental team focused on providing exceptional patient care

• Play an important role in helping patients and families understand and navigate their financial responsibilities

• Work alongside experienced clinical and administrative professionals

• Be part of a team that values communication, teamwork, and outstanding customer service

• Opportunities for professional growth and development

• Make a meaningful impact on both the patient experience and the success of the practice

Comprehensive Benefits Package:

• Medical, Dental, Vision, and 401(k)

• Paid holidays

• Paid time off