Senior Service Coordinator - HVAC
Kelso Industries
Salary undisclosed
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Description
Together We Build – Partnership, Innovation, Excellence, and Safety
At Kelso Industries, 5,000+ employees across 40+ companies work together to deliver exceptional HVAC, mechanical, plumbing, refrigeration, and electrical solutions nationwide. Join us to grow your career, make an impact, and be part of a team where innovation, excellence, and safety come first.
Recruiter Notice: We respectfully ask external recruiters and staffing agencies not to submit candidates. We only accept direct applications.
Sr. Service Coordinator - HVAC Dispatch
NTD Mechanical – Mechanical Services Division
Location: Garland, TX
Employment Type: Full-Time
Department: Service
Reports To: Service Director
About NTD Mechanical
NTD Mechanical is a trusted leader in commercial HVAC, mechanical, and plumbing services, serving commercial and industrial clients throughout Texas. Our Mechanical Services division specializes in HVAC service, repair, and maintenance of complex HVAC systems, delivering reliable, high‑quality support with a strong focus on customer satisfaction and technical expertise.
As we grow our service division, we are looking for a highly organized, customer‑focused Sr. Service Coordinator (HVAC Dispatch) to play a key role in driving efficient scheduling, technician utilization, and service operations performance.
Position Summary
The Sr. Service Coordinator (HVAC Dispatch) is a key operations role responsible for coordinating service technicians, managing incoming service requests, organizing job documentation, and ensuring efficient daily workflow within the department. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast‑paced service environment.
What You’ll Do
- Coordinate, schedule, and prioritize incoming service calls and work orders
- Dispatch technicians and monitor schedules for daily efficiency
- Communicate job updates and changes with field technicians
- Handle customer calls, emails, and service inquiries
- Maintain accurate documentation, reports, and digital job files
- Assist with invoicing and attaching required documentation
- Support service leadership with reports, planning, and workflow improvements
What You’ll Bring
Required
- 1–3+ years of dispatching or customer service experience in HVAC, mechanical, or construction
- Strong multitasking, organizational, and communication skills
- Comfort using dispatching and/or scheduling tools, email, and document management systems
- Ability to stay calm and professional under pressure
Preferred
- Experience with Foundation or similar service management/ERP platforms
- Familiarity with HVAC terminology or commercial service workflows
What We Offer
- Medical, dental, and vision insurance.
- 100% company-paid life insurance ($50,000).
- 401(k) with discretionary company match.
- Paid time off:
- 40 hours (1 week) after 6 months of employment
- 80 hours (2 weeks) after 1 year
- 120 hours (3 weeks) after 3 years
- 160 hours (4 weeks) after 5 years
- 6 paid company holidays.
- Company-provided laptop (and iPad, if required).
- Professional development and growth opportunities.
Why Join Kelso Industries?
Join us and be part of a team dedicated to creating efficient, sustainable, and high-performance environments that make a lasting impact across the industrial, commercial, and institutional sectors.
Here you will experience:
Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways.
Company Culture: You’ll thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable.
Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day.
Competitive Compensation & Benefits: You’ll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well-being.
Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business
Benefits
- Medical, dental, and vision insurance.
- 100% company-paid life insurance ($50,000).
- 401(k) with discretionary company match.
- Paid time off: 40 hours (1 week) after 6 months of employment
- 80 hours (2 weeks) after 1 year
- 120 hours (3 weeks) after 3 years
- 160 hours (4 weeks) after 5 years
- 6 paid company holidays.
- Company-provided laptop (and iPad, if required).
- Professional development and growth opportunities.
About this role
This Senior Service Coordinator role at NTD Mechanical (part of Kelso Industries) is a dispatch and operations position based in Garland, Texas, supporting the commercial HVAC service division. You'll manage the daily workflow by scheduling and prioritizing incoming service calls, dispatching technicians, communicating job updates, and maintaining accurate documentation. The role sits at the center of service operations, requiring you to juggle multiple priorities—customer inquiries, technician coordination, and administrative tasks—while keeping the team organized and efficient.
The position calls for 1–3+ years of dispatching or customer service experience in HVAC, mechanical, or construction, along with strong organizational and communication skills. You'll need comfort with scheduling software, email, and document management systems, and the ability to stay professional under pressure. Experience with service management platforms like Foundation and familiarity with HVAC terminology are valued but not required. This is a full-time, in-office role reporting to the Service Director.
Kelso Industries offers standard benefits including medical, dental, and vision coverage, company-paid life insurance, a 401(k) with discretionary match, and paid time off scaling from one week after six months to four weeks after five years. You'll receive a company laptop and access to professional development opportunities. This role suits someone organized and detail-oriented who thrives in fast-paced service environments and wants to build a career in operations or field service management.
How this employer is doing
solid
- Expanding
- Recently Raised Funding
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Pay for this role
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