Administration: Service Support
D.H. Pace Company, Inc.
Salary undisclosed
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Description
Why DH Pace?
The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.
Overhead Door Company of St. Louis™, a DH Pace Company, Inc. in St. Louis, MO is seeking a Service Support Representative to help back our residential operations team! You will be a great representation of our company by communicating with our residential and commercial customers, along with our commercial service team to ensure we are providing the best customer service possible, ensuring our service technicians have all the necessary information to perform services, and ensuring our customer portals are updated upon completion.
What You'll Do
- Administrative office support, including, but not limited to, answering telephone calls, utilizing various software systems, filing, scanning, and e-fax
- Assist the department manager in day-to-day activities and paperwork, including customer-planned maintenance programs
- Receive or verify vendor invoices and enter service tickets, sales leads, and sales orders.
- Collect and process incoming cash and checks from technicians.
- Ability to multi-task, work in a fast-paced environment, and some overtime may be required
- Other responsibilities as assigned
What You Bring
- Proven ability to implement process improvements
- Must have excellent communication and organizational skills and a good mechanical and mathematical aptitude
- Ability to effectively communicate with the customer and represent the company in a professional manner.
What We Offer
- Comprehensive medical, dental, and vision coverage — available your first full month
- Generous paid time off plus paid holidays and floating holidays
- Company-paid life insurance, short-term disability, and long-term disability
- 401(k) with employer match
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Voluntary benefits including supplemental life and critical illness coverage
- Employee discounts for you and your immediate family
- Competitive compensation with annual performance reviews
Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.
Benefits
- Comprehensive medical, dental, and vision coverage — available your first full month
- Generous paid time off plus paid holidays and floating holidays
- Company-paid life insurance, short-term disability, and long-term disability
- 401(k) with employer match
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Voluntary benefits including supplemental life and critical illness coverage
- Employee discounts for you and your immediate family
- Competitive compensation with annual performance reviews
About this role
This is a contract administrative support role with Overhead Door Company of St. Louis, a division of the billion-dollar DH Pace Company. You would work in-office supporting the residential operations team, handling the day-to-day administrative work that keeps service technicians and customers connected. Your responsibilities include answering phones, managing software systems, processing service tickets and sales orders, filing and scanning documents, verifying vendor invoices, and handling cash and checks from technicians. You'll also assist the department manager with customer maintenance programs and ensure customer portals stay current.
The role suits someone organized and detail-oriented who can thrive in a fast-paced environment and juggle multiple tasks at once. You'll need strong communication skills to interact professionally with both customers and the service team, along with solid mechanical and mathematical aptitude. The company values people who can spot and implement process improvements. Be prepared for occasional overtime and a background check, drug screen, and driving record review before hire.
DH Pace offers standard benefits including medical, dental, and vision coverage from your first full month, paid time off, paid holidays, company-paid life and disability insurance, a 401(k) with employer match, and HSA/FSA options. You'll also receive employee discounts and have access to voluntary supplemental coverage.
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Pay for this role
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