Department Coordinator
D.H. Pace Company, Inc.
Salary undisclosed
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Description
Why DH Pace?
The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.
Overhead Door Company of St. Louis™, a DH Pace Company, is seeking to hire a Department Coordinator who will effectively coordinate field employees in St. Louis, MO. This individual will ensure that our services will meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you!
What You'll Do
- Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
- Ensuring customer COD payments are collected prior to job completion
- Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
- Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
- Assist with billing paperwork and meeting customer billing document requirements
- Create and maintain service tickets to ensure service dates are met
- Work with estimating team to provide service quotes when required
- Assist field techs with technical/mechanical troubleshooting/problem solving
- Provide accurate work orders and picking lists to the warehouse for inventory pulling
- Other responsibilities as assigned
What You Bring
- Experience using Microsoft Office Suite
- Experience in a dispatch or other high volume administration field is a plus
- Must have excellent communication skills and focused on customer service
- Must have good time management skills, be organized and the ability to multi-task
- Represent the company in a professional manner
What We Offer
- Comprehensive medical, dental, and vision coverage — available your first full month
- Generous paid time off plus paid holidays and floating holidays
- Company-paid life insurance, short-term disability, and long-term disability
- 401(k) with employer match
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Voluntary benefits including supplemental life and critical illness coverage
- Employee discounts for you and your immediate family
- Competitive compensation with annual performance reviews
Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.
Benefits
- Comprehensive medical, dental, and vision coverage — available your first full month
- Generous paid time off plus paid holidays and floating holidays
- Company-paid life insurance, short-term disability, and long-term disability
- 401(k) with employer match
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Voluntary benefits including supplemental life and critical illness coverage
- Employee discounts for you and your immediate family
- Competitive compensation with annual performance reviews
About this role
This Department Coordinator role at Overhead Door Company of St. Louis involves managing the scheduling and administrative workflow for field technicians serving the St. Louis area. You'll coordinate technician assignments to customer sites, track job tickets through completion, collect COD payments, and ensure billing documentation is accurate and submitted on time. The position requires close attention to detail—maintaining clear schedules, managing open and completed tickets, and running department reports to verify that customer commitments are being met.
The day-to-day work spans multiple functions: creating and maintaining service tickets, generating work orders and picking lists for the warehouse, assisting the estimating team with quotes, and troubleshooting technical issues with field staff. You'll need strong organizational skills and the ability to juggle competing priorities in a high-volume environment. Microsoft Office proficiency is required; prior experience in dispatching or high-volume administrative work is valued. Above all, the role demands excellent communication and customer service focus, as you'll be the operational link between customers, technicians, and internal teams.
This is a contract position based in-office in St. Louis. DH Pace offers comprehensive benefits including medical, dental, and vision coverage from your first full month, paid time off, 401(k) matching, and life and disability insurance. The company is a billion-dollar, family-owned distributor of door, docking, and security products with over 60 offices nationwide and a century of history.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Department Coordinator postings in St. Louis, and analyze any offer before you accept it.
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