Technical Support Analyst (Tier II)
Revolutional, LLC
Salary undisclosed
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Description
Revolutional delivers advanced technology solutions and mission support to federal agencies across civilian, health, and national security environments. We apply modern capabilities, including AI/ML, cloud, cybersecurity, and IT modernization to solve complex challenges, enable faster and more secure operations, and drive measurable mission outcomes.
We are redefining how federal technology gets built and delivered by operating with a product mindset, prioritizing speed, ownership, and execution over bureaucracy.
Title: Technical Support Analyst (Tier II)
Location: Onsite (Washington, D.C.)
Terms: Full-time
Salary: 75-95K DOE
Clearance: Active Top Secret with SCI eligibility required
Travel: <10%
This position supports a high-security federal environment where reliable IT infrastructure and responsive technical support are critical to mission operations. The environment requires maintaining system performance, ensuring security compliance, and supporting end-users across mission-critical systems. The core challenge: maintaining secure, stable, and high-performing systems while quickly resolving issues and minimizing operational disruption.
Position Description
As a Technical Support Analyst (Tier II) at Revolutional, you will be responsible for the installation, configuration, maintenance, and security of enterprise IT systems. You will ensure the smooth operation of mission-critical infrastructure while providing hands-on technical support to end-users. This role requires the ability to troubleshoot across multiple system layers, maintain system integrity, and operate effectively in a structured, security-conscious environment.
Responsibilities
- Install, configure, and maintain operating systems, applications, and software patches
- Monitor system performance and troubleshoot issues to ensure optimal operation
- Implement security measures to protect systems from unauthorized access and cyber threats
- Conduct security audits and apply updates and patches as needed
- Provide technical support to end-users, including troubleshooting hardware, software, and connectivity issues
- Set up and manage user accounts and access controls
- Implement and maintain backup and disaster recovery solutions
- Test backup systems regularly to ensure reliability and data integrity
- Maintain accurate documentation of system configurations, procedures, and troubleshooting steps
- Generate reports on system performance, capacity, and security posture
- Identify opportunities to automate repetitive tasks and improve system administration efficiency
- Collaborate with IT teams and stakeholders to support mission objectives
What You Bring (Requirements):
Baseline Requirements
- Active Top Secret clearance with SCI eligibility
- Security+ certification
- 3+ years of experience in IT support, system administration, or a related role
- Willingness and ability to work flexible shifts (6am–2pm ET or 2pm–10pm ET)
Technical Capabilities
- Experience installing, configuring, and maintaining operating systems and applications
- Experience troubleshooting hardware, software, and network issues
- Familiarity with system security practices, patching, and vulnerability mitigation
- Experience with backup and disaster recovery processes
- Understanding of virtualization technologies (e.g., VMware, Hyper-V)
- Familiarity with networking concepts and protocols
Core Strengths
- Strong troubleshooting and problem-solving skills
- Ability to operate effectively in fast-paced, mission-critical environments
- Strong communication and customer support skills
- Attention to detail and commitment to system reliability and security
Nice to Have (Differentiators):
- Bachelor’s degree in Information Technology, Computer Science, or related field
- Advanced experience with Windows and/or Linux system administration
- Experience with automation tools or scripting
- Experience supporting classified or high-security environments
- Strong interpersonal skills and ability to collaborate across teams
Please note physical requirements:
This onsite role requires a mix of help desk, deskside, and VIP support in a secure federal environment. Candidates must be able to perform the essential functions of the position, with or without reasonable accommodation. Physical requirements may include sitting for extended help desk coverage; standing and walking for deskside or project-based support; walking between nearby Department of State buildings; occasional stair use; bending, kneeling, crouching, crawling, and reaching to install, troubleshoot, inventory, move, or remove equipment; lifting and carrying IT equipment up to 30 pounds without assistance; assisting with two-person or team-lift items that may exceed 50 pounds; pushing or pulling carts or dollies; and supporting office moves, equipment deliveries, hardware refreshes, inventory validation, and equipment lifecycle activities.
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Here at Revolutional we are pleased to have been repeatedly recognized for our outstanding work culture, the innovative work we do, and the employees on our team who make a difference each day. Some of these recognitions include:
- Recognized as a Top 20 "Best Place to Work in Virginia"
- Recipient of Department of Labor's HireVets Gold Medallion
- Great Place to Work Certification for five years running
- A Virginia Chamber of Commerce Fantastic 50 company
- A Northern Virginia Technology Council Tech 100 company
- Inc. 5000 list of fastest growing companies for eleven years
- Two-time SBA SBIR Tibbett's Award winner
- Virginia Values Veterans (V3) Certification
We recognize that every bit of our success is the result of our teams of hard-working, motivated, and innovative professionals who are proud to call themselves part of the Revolutional family! In addition to competitive compensation, a family-focused culture, and a dynamic, productive work environment, we offer all full-time employees a variety of benefits including, but not limited to
- Traditional and HSA- eligible medical insurance plans
- 100% employer-paid dental and vision insurance options
- 100% employer-sponsored STD, LTD, and life insurance
- 5% 401(k) company matching
- Flexible-schedules and teleworking options
- Paid holidays and PTO Accrual Plans
- Paid Parental Leave
- Professional development and career growth opportunities
- Team and company-wide events, recognition, and appreciation-- and so much more!
Check out our Revolutional | LinkedIn to find out a little more about who we are and if we are the right next step for your career!
Revolutional is an Equal Opportunity Employer providing equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, disability, or genetics. Revolutional does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans. To perform the above job successfully, an individual must possess the knowledge, skills, and abilities listed; meet the education and work experience required; and must be able to perform each essential duty and responsibility satisfactorily. Other duties in addition to those listed may be assigned as necessary to meet business needs. Reasonable accommodation will be made to enable an applicant with a disability to successfully apply for and/or perform the essential duties of the job. If you are in need of an accommodation, please contact HR@revolutional.com.
Benefits
- health insurance
- vision insurance
- 401(k)
- paid time off
- parental leave
- life insurance
- professional development
About this role
Supporting federal mission operations at Revolutional means owning the technical infrastructure that keeps classified systems running reliably and securely. As a Tier II Technical Support Analyst, you'll handle the full lifecycle of enterprise IT systems—from installation and configuration through ongoing maintenance, security hardening, and end-user support. The work spans help desk coverage, deskside troubleshooting, and hands-on infrastructure projects in a high-security environment where downtime directly impacts mission effectiveness. You'll need to move fluidly between shift work (6am–2pm or 2pm–10pm ET), structured security protocols, and the problem-solving agility required when issues arise in mission-critical systems.
This role demands someone with at least three years of IT support or systems administration experience, an active Top Secret clearance with SCI eligibility, and Security+ certification. You should be comfortable troubleshooting across operating systems, applications, networking, and hardware; familiar with backup and disaster recovery; and grounded in security practices like patching and vulnerability management. Experience with virtualization, Windows or Linux administration, and classified environments is valuable. Beyond technical depth, the position requires strong communication skills, attention to detail, and the ability to stay effective under pressure in a fast-paced federal setting.
The role is fully onsite in Washington, D.C., with occasional travel under 10%, and carries physical demands including equipment moves, installations requiring up to 30 pounds of lifting, and walking between secure facilities. Compensation ranges from 75–95K depending on experience.
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