Resident Service Coordinator- Central Office
TWIN PINES
$30 - $33 / hour
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
Resident Services Coordinator— Customer Service
Level (internal): L1 — Coordinator / Specialist
Role and Responsibilities Overview
The Resident Services Coordinator — Customer Service supports the customer service vertical with lease renewals, move-in coordination, resident inquiries, and building communications. This includes a mix of affordable (rent-stabilized) and market-rate units, requiring familiarity with rent-stabilized lease renewals and Good Cause Eviction protections for market-rate units.
This role works under the direction of the Resident Services Manager (Customer Service), providing timely, professional support to residents and directing inquiries where needed.
Success in this role means renewals are sent and followed up on cadence, the renewal tracker stays current, and residents receive prompt, helpful responses.
Renewals
• Send renewal offers to residents via Onsite in accordance with renewal timelines.
• Draft and generate the appropriate lease for each renewal — a rent-stabilized renewal lease or a market-rate (Good Cause) lease, depending on the unit type.
• Follow up with residents on a regular cadence to secure timely signatures.
• Update the renewal tracker for all pending renewals across all properties.
Resident Support
• Assist residents with any inquiries and direct inquiries where needed.
• Help with any resident issue and troubleshooting.
Move-Ins & Communications
• Send welcome emails to new tenants and confirm move-in payments have been received.
• Collect renters insurance and Certificates of Insurance (COIs) prior to move-in.
• Coordinate key hand-off with the applicable team member, onsite or internal.
• Send out building-specific notifications, as needed.
Property Inspections & Support
• Conduct property walkthroughs and audits monthly.
• Uploads monthly walk through inspection reports to the SD
• Creates post-inspection work orders for superintendents. Follows up on completion
Tenant communication history
• Maintains Management inbox
• Maintains Tenant memos in Yardi
• Escalates appropriate items (concession and rate negotiation requests)
Weekly Client Reporting & Communication
• Updates Weekly Leasing and Renewal Reports and Agenda ensuring data matches throughout
• Run reports and coordinate with the analytics team to have required reporting generated.
Phone & Email Coverage
• Receive all incoming calls to their line; assist directly or transfer to the appropriate internal team member.
• Monitor and manage the main email inbox for all properties, responding or routing messages as needed.
• Multitask across numerous properties in the tri-state area throughout the day.
Qualifications
• Strong customer service and communication skills
• High attention to detail; comfort maintaining renewal trackers and data accuracy
• Ability to manage multiple resident requests and prioritize effectively
• Collaborative, team-oriented mindset
• Professional judgment and discretion handling resident information
• Working knowledge of rent-stabilized lease renewals and Good Cause Eviction requirements for market-rate units
• Daily use of Onsite, Yardi, and Excel spreadsheets to manage renewals, trackers, and reporting
• Ability to multitask across numerous properties in the tri-state area
For individuals hired to work in New York, Asset Living is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of New York and includes the range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; etc. We would not anticipate that the individual hired into this role would be near the top end of the compensation range, but that decision will be dependent on the facts associated with each specific individual’s relevant experience for the role. A reasonable estimate of the range is below.
About this role
Twin Pines' Resident Service Coordinator role is the operational backbone of their customer service function, managing lease renewals, move-ins, and day-to-day resident communication across multiple properties in the tri-state area. You'd handle the full lifecycle of renewals—drafting rent-stabilized and market-rate leases, sending offers through Onsite, following up with residents on schedule, and keeping renewal trackers current. Beyond renewals, you'd field resident inquiries, coordinate move-ins including insurance collection and key handoffs, send building communications, and conduct monthly property walkthroughs with follow-up work orders.
The role demands strong organizational skills and comfort with data management in systems like Yardi and Excel. You'll need working knowledge of rent-stabilized lease requirements and Good Cause Eviction protections, plus the ability to juggle phone and email coverage across multiple properties while prioritizing competing requests. Success means residents get timely, professional responses, renewals stay on track, and the renewal tracker reflects accurate, current information. This is a full-time, in-office position in New York City paying $30–$33 annually, suited for someone detail-oriented, collaborative, and able to manage complexity across a portfolio of properties.
This role's local market on JobMinglr
Pay for this role
$30 to $33 per hour
That is the employer's posted range, and where you land in it is usually decided in one conversation. Before that conversation, run the numbers: analyze an offer for this role.
The path into this work
We map every route into hr coordinator work: what to learn, what each certificate costs, and how long each step takes. See the HR Coordinator career path.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.