Customer Support
JONSSON WORKWEAR
Salary undisclosed
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Description
Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always. We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer’s needs are met.
To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers’ exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.
To keep exceeding our customers' varied needs, our Potchefstroom store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.
The individual best suited to this role will be required to:
- Provide in-store exceptional customer service.
- Create new customer connections while strengthening existing partnerships to better understand each customer’s requirements.
- Utilise your product knowledge to suggest solutions that meet and surpass customer’s needs.
- Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
- Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
- Carry out all required tasks efficiently, maintaining accuracy with urgency.
- Follow up, follow through and fulfil your commitments, always.
In line with Jonsson Workwear’s commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.
Benefits
- stock options
About this role
Jonsson Workwear's Potchefstroom store is looking for someone who genuinely enjoys understanding what customers need and finding the right workwear solution for them. You'd be the in-store face of the brand, responsible for building relationships with both new and returning customers, drawing on product knowledge to recommend items that fit their specific requirements. The role demands someone who is polished, articulate, and naturally able to engage people—someone who sees customer service not as a checklist but as an opportunity to represent the brand's commitment to excellence.
Your day-to-day would involve managing the full customer journey: greeting clients, listening carefully to their needs, suggesting appropriate workwear solutions, and processing their requests smoothly. You'd need strong communication and teamwork skills to collaborate effectively with colleagues while maintaining focus on each individual customer. The company values follow-through and accountability, so reliability and attention to detail matter as much as your ability to charm and connect with people.
This is a full-time, in-office position in Potchefstroom North West. It suits someone who is driven, professional, and genuinely customer-focused—someone who takes pride in delivering service that exceeds expectations rather than simply meeting them.
Typical pay for this role
$60,000
Typical range: $40,000 to $100,000
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Customer Support postings in Potchefstroom North West, and analyze any offer before you accept it.
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