Billing Specialist - Client Support
PrepayPower
Salary undisclosed
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Description
Department: Landlords
Employment Type: Full Time
Location: Hybrid & Sandyford, Dublin 18
Salary: 38,000 OTE
As a pivotal member of our Business-to-Business Sales Team, you will play a key client-facing role ensuring accurate, timely billing and strong account support across PrepayPower/Yuno Group. You will act as a trusted point of contact for clients on all billing matters, while also supporting revenue collection and reporting
Key Responsibilities
- Managing complete billing activities in partnership with the Revenue and Specialist Billing team.
- Managing debt collection activities, including proactive client contact, payment follow-up, and escalation where required.
- Acting as the primary client-facing contact for billing queries, account reviews, and portfolio updates.
- Overseeing and finalising billing calculations and customer invoices.
- Running and issuing regular client portfolio consumption reports, ensuring accuracy and clarity for client review.
- Maintaining the Master Billing Register and managing tariffs.
- Resolving billing queries and conducting analysis to ensure accuracy.
- Collaborating with internal departments and third parties to resolve billing issues.
- Developing and implementing reports to track process performance and identify areas for improvement.
- Leading billing initiatives within internal projects to drive greater efficiency.
Skills, Knowledge & Expertise
- Target-driven mindset with a proven ability to achieve goals individually and as part of a team.
- Minimum of 2 years' experience in a similar role, ideally within utilities.
- Prior experience in a client-facing role, with confidence handling account queries and debt collection conversations professionally.
- Strong Excel skills; experience with CRM systems.
- Excellent communication, analytical, and problem-solving skills.
- Self-directed with a structured, organised approach to work.
Benefits
- Competitive salary and bonus structure
- Private Pension Contribution Scheme with Zurich Life
- Discounted Health Insurance - Group Scheme with Laya Healthcare
- Employee Assistance Program provided by TELUS Health
- Free Online GP Services via Webdoctor.ie
- Excellent career progression opportunities in a growing company with strong market presence
- Fast-paced, friendly team environment
- Continuous training and development
- Annual leave that increases with service
- Exclusive Employee Discount
- Active CSR, Wellness, and Social initiatives plus great social events
- Refer-a-Friend Scheme
- TaxSaver Travel Tickets & Bike-to-Work Scheme
About PrepayPower
PrepayPower is the leading provider of Pay-As-You-Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs through our app.
Benefits
- Competitive salary and bonus structure
- Private Pension Contribution Scheme with Zurich Life
- Discounted Health Insurance - Group Scheme with Laya Healthcare
- Employee Assistance Program provided by TELUS Health
- Free Online GP Services via Webdoctor.ie
- Excellent career progression opportunities in a growing company with strong market presence
- Fast-paced, friendly team environment
- Continuous training and development
- Annual leave that increases with service
- Exclusive Employee Discount
- Active CSR, Wellness, and Social initiatives plus great social events
- Refer-a-Friend Scheme
- TaxSaver Travel Tickets & Bike-to-Work Scheme
About this role
PrepayPower is seeking a Billing Specialist to serve as the main point of contact for clients on all billing matters within its B2B landlords division. You'll manage the full billing cycle—from calculating invoices and maintaining billing registers to running consumption reports and resolving account queries. The role also involves proactive debt collection, working with clients to follow up on payments and escalate where necessary, alongside collaboration with internal teams to resolve billing issues and drive process improvements.
The position suits someone with at least two years in a similar billing or utilities role, ideally with prior client-facing and debt collection experience. You'll need strong Excel proficiency, CRM system familiarity, and solid analytical skills to spot billing discrepancies and track performance metrics. A target-driven, organised approach and confidence handling difficult conversations are essential.
Based in Dublin with hybrid flexibility, this full-time contract role offers a competitive salary of €38,000 OTE plus bonus, private pension contributions, health insurance, and career progression within a fast-growing company. PrepayPower has been ranked a top employer for seven consecutive years and serves over 350,000 customer connections across Ireland.
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