Support Operations Specialist
Ownwell
Salary undisclosed
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Description
Ownwell has developed a leading end-to-end property tax solution that is purpose-built for SFR and CRE investors, operators, and property managers. We have brought Data Science and Machine Learning to a space that is ripe for disruption. We combine a best-in-class technology stack with local market expertise to reduce expenses, increase Net Operating Income, and drive operational efficiency for both our institutional clients and individual homeowners. Ownwell’s solution ensures you have the necessary tools, resources, and information to confidently manage your property taxes.
Ownwell has been recognized both in Austin and Nationally, as a top workplace by the likes of Fortune, BuiltIn, Inc, and Best Places To Work. We are well-funded and venture-backed by some of the best investors in the world such as First Round Capital and Bessemer Venture Partners. Our customer base has grown by more than 300% year-over-year with exceptional feedback demonstrating clear product market fit. We are looking for driven and passionate team members who thrive in a collaborative, positive culture where we all win together. If this sounds like the place for you, come help us change the way everyday homeowners manage their real estate across the country.
Our Culture
People are our superpower! Centered in everything we do is a true sense of team. We listen and we learn from each other. We are on this rocketship together and embrace a fast-paced, truly collaborative environment. We are here to win as a team and as a company.
We’ve brought together General Appraisers, Certified Public Accountants, Property Tax Consultants, Data Scientists, PhDs, best-in-class customer support representatives, and more to deliver top results for our customers.
Our core values are our guiding principles in everything we do
- Customer Obsession
- Take Ownership
- Do The Right Thing
- Go Far Together
- Accelerate Innovation
The Role:
- Verify customer information and details of real estate properties
- Execute data entry from government websites (tax rates, property addresses, owner information, etc.)
- File appropriate documents with tax assessment offices on tight schedules and coordinate with government counterparts
- Learn to become proficient in both real estate and the property tax system
- Exhibit effective time management while proactively working with the Operations team to file on-time property tax appeals
- Develop and share best practices with team members to continually improve the quality, efficiency, and value of operations
- Highly organized with attention to detail
- Strong written and verbal communications skills
- Quick learner, self-motivated, and a team player
- Ability and desire to excel in a fast-paced environment
- Microsoft Excel or Google Sheets experience
- Experience in an administrative, coordination, or customer support role
About this role
Ownwell's Support Operations Specialist role is the operational nerve center for a property tax tech company working with government entities across the country. You'll manage the critical details that keep appeals moving: verifying customer and property information, extracting data from government systems, filing documents with tax offices on tight deadlines, and coordinating with government counterparts. The work demands precision and organization, but also flexibility—each jurisdiction has different rules, forms, and timelines, so you'll be learning the property tax landscape while establishing processes that help the team scale.
This is an entry-level operations role suited for someone exceptionally organized with strong attention to detail and a genuine interest in learning how property taxes and real estate work. You'll need solid administrative or customer support background, proficiency in Excel or Google Sheets, and the ability to manage competing deadlines without losing accuracy. The role rewards self-starters who can work collaboratively with the broader operations team and take initiative to identify efficiency improvements.
Ownwell is a well-funded, fast-growing startup in Austin with a strong culture and clear product-market fit. If you thrive in collaborative, high-paced environments and want to grow beyond this initial role, the company explicitly positions this as an entry point with significant growth potential.
How this employer is doing
solid
- H1B: Sponsors Visas
- Leadership Change
- Recently Raised Funding
- New Product/Innovation
In the news
Liberty Mutual appoints Ownwell, Coverager
This role's local market on JobMinglr
Pay for this role
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