Medical Support Associate, Manila (Med Tech)
Eucalyptus
Salary undisclosed
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Description
We're the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain and Canada.
We're driven by the belief that good health should last a lifetime, and that to get there we need to deliver the personalised, high quality and empathetic care that the traditional system cannot support.
You'll partner with our care teams of prescribers, nurses, health coaches, pharmacists and dietitians to support patients across preventative health, weight management and specific women's and men's health conditions.
We joined Hims & Hers so that you can do all of the above on a bigger scale, with more ambition, a stronger global brand and the resources to deliver care to patients in dozens of countries.
We're looking for people who appreciate and are excited by the enormity and uniqueness of this challenge, and want to work in the most ambitious, smart, fast moving and positive sum environment of their lives to transform how healthcare is delivered globally.
We hope that's you.
About the role (What you’ll be doing)
Eucalyptus believes that providing multidisciplinary clinical support to patients throughout their treatment is critical to achieving our mission. We want to provide patients access to the right clinician at the right time to support their journey.
The Medical Support Associate will play a vital role working alongside doctors, nurses and pharmacists to triage, assess and support patients through their treatment. This position is ideal for individuals who are passionate about healthcare, possess strong communication skills, and are dedicated to providing outstanding customer service.
Your responsibilities may include:
- Provide medical support to patients with a range of conditions, primarily via email:
- Triage, assess, and support patients: Evaluate the severity of patients' medical side effects and enquiries, providing appropriate assistance and information and escalating where appropriate.
- Ensure timely and accurate responses: Respond to patients promptly, delivering accurate medical information and advice while adhering to safety and quality standards.
- Maintain patient safety: Take necessary precautions to ensure patient safety, especially when addressing medical concerns and side effects.
- Initiate communication-based on tracker information: Monitor patient progress through tracking data and reach out to patients as needed to provide support to increase treatment adherence
- Provide internal support for medical support initiatives that focus on access and success of patient treatment plans:
- Proactive Outreach to Patients: Engage in activities aimed at supporting patients' adherence to treatment plans through proactive communication.
- GP Letters: Prepare and manage communication with general practitioners to support patient care.
- Pharmacy Communications: Coordinate with pharmacies to ensure accurate and timely medication delivery and information exchange.
- 4-Month and 8-Month Reviews: Conduct regular reviews of patient progress and treatment plans to ensure continued adherence and effectiveness under the guidance from the Sydney medical team
- Share patient insights with the clinical services team and wider business:
- Share patient feedback: Feel empowered to share any feedback or insights from patients regarding their experiences with the service and any suggestions for improvement.
About you (Who you are)
- Medical Technologist with 2+ years post-registration experience in the healthcare industry
- Excellent writing skills, with the ability to communicate clearly, concisely, and in a patient-friendly manner via email
- Comfortable working in a fast-paced environment, collaborating effectively with team members, and adept at handling frequent interruptions and adapting to changes in workload and schedule
- Task-oriented mindset with meticulous attention to detail, ensuring adherence to processes with precision
- Working hours and schedule: As part of supporting our Australian patients, you’ll work a rotational schedule covering day, mid, and night shifts, depending on patient and operational requirements. Each shift is nine hours, and weekend coverage is also shared across the team on a rotational basis to keep schedules fair and balanced.
Bonus points for:
- Triaging in a clinic or emergency setting
- Previous work experience in tele-health
- Passion for weight loss, skincare, sexual health or fertility
Why you should join Euc
- Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team
- We’ll have your back when you need us the most - You’ll be able to lean on a range of leave offerings to support you when needed from Day 1, this includes: sick, maternal/paternal, compassionate, and vacation leave. Personal health days leave and budget to encourage you to take care of your well-being. A reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents. Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF), and 13th month pay. Also, transportation allowance to support your expenses when reporting to our Makati office.
- We will invest in your career - You’ll get access to an annual professional development budget and additional leave credits, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows.
- We move at incredible speed - You’ll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high quality outcomes faster than our competitors. You’ll spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any other way.
At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.
Benefits
- health insurance
- professional development
About this role
Eucalyptus is seeking a Medical Technologist to support patients enrolled in Juniper, a weight-management program combining medication with personalized clinical care. Based in Manila and working in-office on a rotating shift schedule (including nights and weekends), you'll be the frontline contact for patients, triaging medical concerns via email, assessing side effects, and escalating issues to doctors, nurses, and pharmacists as needed. The role demands strong written communication, attention to detail, and the ability to work methodically in a fast-paced environment where interruptions and schedule changes are frequent.
Beyond reactive patient support, you'll proactively monitor patient progress using tracking data, coordinate with GPs and pharmacies, conduct periodic treatment reviews, and gather patient feedback to share with the clinical team. This is not a clinical role—you won't be diagnosing or prescribing—but rather a bridge between patients and the multidisciplinary care team, ensuring patients receive timely information and support to stay on track with their treatment plans.
The position requires at least two years of post-registration experience as a Medical Technologist in healthcare. Prior experience triaging in a clinic or emergency setting, or working in telehealth, would be an advantage. Eucalyptus offers competitive benefits including health insurance with dependent coverage, statutory contributions, a transportation allowance, professional development funding, and flexible leave policies from day one. The role suits someone who is organized, patient-focused, and comfortable with shift work and operational demands.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Medical Support Associate, Manila (Med Tech) postings in Manila Manila, and analyze any offer before you accept it.
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