IT Support Specialist

EquipmentShare is Hiring an IT Support Specialist I

EquipmentShare is searching for an IT Support Specialist I for our corporate office in Columbia, MO, to support our team as the department continues to grow.  

Supervisory Responsibilities: None

Duties/Responsibilities: 

• Respond promptly to incoming support requests via phone, email, Slack, or our ITSM platform.
• Troubleshoot and resolve basic to intermediate technical issues with computers, TVs, mobile devices, printers, and network connectivity.
• Assist users with software applications, account access, and password resets.
• Accurately document all support interactions and solutions in the ticketing system.
• Escalate unresolved issues to Tier 2 support with clear and detailed information.
• Assist with onboarding new employees, including setting up user accounts and devices.
• Help with offboarding tasks, such as disabling accounts and reclaiming equipment.
• Collaborate with IT team members to identify and address recurring issues.
• Participate in the on-call rotation for after-hours and weekend support.

Required Skills/Abilities: 

• Strong working knowledge of Windows and macOS operating systems.
• Basic knowledge of printer functionality
• Familiarity with mobile devices (iOS, tablets, and Android) and common office applications.
• Familiarity with ITSM, ITIL, and IT best practices are preferred.
• Familiarity with Audio and Visual troubleshooting techniques.
• Excellent customer service skills, including patience, empathy, and strong communication.
• Experience in creating processes and procedure workflows.
• Ability to troubleshoot basic hardware and software problems.
• Attention to detail and the ability to maintain accurate notes and records.
• Ability to troubleshoot network setup and configuration issues
• Ability to work independently and as part of a team.

Education and Experience: 

• High school diploma or equivalent.
• An associate degree in computer science or a related field is a plus.
• IT certifications are a plus (A+, ITF, ITIL, NET+, etc.)
• At least 1+ years of experience in a help desk or customer service environment is needed.

Physical Requirements: 

• Must be able to sit for prolonged periods at a desk and work on a computer.

Why We’re a Better Place to Work

• Competitive salary.
• Medical, Dental and Vision coverage for full-time employees.
• 401(k) and company match.
• Generous paid time off (PTO) plus company paid holidays.
• Stocked break-room and full kitchen, chef prepared meals daily (breakfast and lunch).
• State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.
• Seasonal and year round wellness challenges.
• Company sponsored events (annual family gatherings, happy hours and more).
• Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year. 
• Opportunities for career and professional development with conferences, events, seminars and continued education. 

About You 

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change. 

EquipmentShare is committed to a diverse and inclusive workplace. EquipmentShare is an equal opportunity
employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation,
protected veteran status, disability, age, or other legally protected status.