Customer Experience Coordinator
Suitsupply
$21 - $28 / hour
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Description
As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company’s image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.
What you will do:
- Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided
- Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales
- Ensure clienteling activities are mapped for each guest
- Ensure seamless efficiency and positive atmosphere in the customer experience
- Partner with leadership and expert teams to proactively address service issues
- Performing other duties assigned by store leadership team
Who you are:
- Previous experience in sales, hospitality, and/or service
- Exceptional customer service/clienteling skills and excited to build relationships
- Professional verbal and written communication skills
- Flexible work schedule, including evenings, weekends, and holidays
What you will get:
- Competitive salary between $21 - $28 hourly for a full-time contract, plus a lucrative commission structure.
- A top-of-the-line training program, unique to the industry
- A clothing allowance for each new season and a generous employee discount
- Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad
About this role
Suitsupply's Miami store is looking for a Customer Experience Coordinator to lead the in-store experience and set the standard for the brand's "Radically Personal" customer journey. You'll work in-office as the store's primary ambassador, managing the operational details that make each visit exceptional—from ensuring staff professionalism and readiness to mapping personalized clienteling activities for guests. This role bridges customer-facing service with behind-the-scenes coordination, requiring you to partner with management to address service issues, maintain a welcoming atmosphere, and drive sales through relationship-building and attentive hospitality.
You should have prior experience in sales, hospitality, or service environments, with strong interpersonal skills and genuine enthusiasm for connecting with customers. The position demands flexibility with evenings, weekends, and holiday availability. Compensation is $21–$28 per hour on a full-time contract basis, supplemented by commission, plus a seasonal clothing allowance, employee discount, and structured training. The role offers exposure to Suitsupply's broader operations, including potential travel to other locations.
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Pay for this role
$21 to $28 per hour
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