Customer Support Specialist

Position Title: Customer Support Specialist

Location: New York, New York

Who We Are:

LeagueApps is the operating system and community for youth and local sports leaders, equipping them with the technology, tools, and professional network they need to grow, scale, and play for the future. Our platform powers thousands of clubs, tournaments, leagues, camps, and facilities, serving over 10 million participants nationwide. Backed by professional leagues, teams, and athletes as investors and partners, we’re helping modernize the youth sports industry with our best-in-class SaaS platform. 

We operate at the intersection of sports, technology, and community. From registration to payments to communications, our platform makes running sports seamless for organizations across the country. Beyond software, we foster a community of leaders, sharing insights on critical issues like increasing girls’ participation in sports, preventing youth injuries, and understanding how technology is shaping the future of play. 

Mission-driven at our core, our purpose is to create amazing sports experiences for all. To further this mission, we founded and continue to support the FundPlay Foundation, a registered 501(c)(3) nonprofit dedicated to strengthening sports-based youth development organizations. FundPlay helps bring meaningful sports opportunities to hundreds of thousands of underserved kids and communities every year.      

Role Mission: The Customer Support Specialist plays a critical role in shaping the experience our partners have with LeagueApps. You will be a trusted guide who helps sports organizations get the most value from our platform while ensuring every interaction feels clear, supportive, and solution oriented. As a frontline representative of our brand, you will strengthen partner confidence, contribute to their long term success, and help drive an exceptional service experience that builds loyalty and advocacy.

What You’ll Do:

• Serve as the primary point of contact for partner inquiries, delivering fast, clear, and empathetic guidance.
• Troubleshoot platform questions and technical issues, resolving them independently when possible and escalating when appropriate.
• Capture and share customer insights, trends, and feedback to help inform product improvements and partner experience enhancements.
• Maintain and improve internal and external support resources, including help articles and instructional content.
• Communicate product updates and best practices to partners in simple and digestible ways.
• Collaborate with Customer Success, Product, and Engineering teams to ensure smooth and timely issue resolution.
• Contribute to team CSAT results by consistently delivering a high quality service experience that meets or exceeds customer satisfaction expectations.

Who You Are:

• One or more years of experience in a customer facing role within a service or support environment.
• Strong verbal communication skills with the ability to stay calm, clear, and solutions focused.
• Excellent written communication skills for email and chat interactions.
• Technically adept and quick to learn new systems and tools.
• Comfortable working in a fast moving, collaborative environment.
• Experienced with spreadsheets and basic image editing tools.

Compensation & Benefits:

• Compensation: $51,017 - $65,000
• Health Benefits: Medical, Dental, Vision coverage, HSA 
• Commuter Benefits
• Home-Office Stipend
• Sports Leagues subsidies for employees and their children
• Cell phone and gym subsidies

LeagueApps is an equal-opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We are committed to building a diverse, inclusive, and equitable organization, and to helping youth sports organizers across the country do the same. The duties listed are not exclusive and other duties may be assigned as needed or desired by the employer to meet business needs. The employer reserves the right to change, add to or eliminate positions as it deems appropriate. Your employment will be at-will, meaning you or LeagueApps Inc. may terminate the employment relationship at any time, with or without cause or advance notice, for any reason. Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes benefits, and other opportunities at LeagueApps. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal pay parity relative to other LeagueApps employees. We expect the majority of the candidates who are offered roles at LeagueApps to fall healthily throughout the range based on these factors.