Technical Support Engineer
DigiCert
Salary undisclosed
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Description
Who we are
DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com
Job summary
DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have passion and commitment to provide customers with a world-class support experience.
The Technical Support Engineer will be responsible for providing support via phone and email to DigiCert EMEA-based customers to support the DigiCert One platform.
What you will do
- Support our Customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases
- Project a professional company image through phone and email interactions.
- Work with our Validation teams to process Lawyer Card request
- Collaborate with Cross-functional teams to resolve issues and provide solutions
- Recognize, document and alert supervisors of trends in customer calls
- Research through Knowledge Base articles, labs and other means to resolve customer issues
- Master internal tools used for timely problem resolution
- Contribute to DigiCert Knowledge Base
What you will have
- Bachelor's degree in Information Technology, Computer Science, or a related technical field, or equivalent professional experience
- 2+ years of experience in technical support within the tech industry
- Strong problem-solving skills
- Knowledge of PKI certificates
- Working knowledge of Rest API’s
- Comfortable working on a computer daily and conversing over the phone and through email.
- Strong oral, written and interpersonal communication skills
- Detailed-oriented with excellent organization skills
- Self-motivated, manage your time well, and get things done.
- Team-oriented and ability to work with people from diverse backgrounds
- Industry-related certificates are a plus (Security+, MSCE)
Nice to have
- Excellent knowledge of Microsoft products and other applicable software or applications
Benefits
- Competitive compensation and comprehensive benefits package
- Generous paid time off, including holidays and additional leave options
- Family-friendly leave policies, including maternity, paternity, and other supportive leave programs
- Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources
- Pension, life insurance, and income protection benefits (location dependent)
- Employee Assistance Program with 24/7 confidential support for employees and their families
- Education assistance and professional development opportunities
- Access to LinkedIn Learning and continuous learning resources
- Employee referral bonus program and additional company perks and discounts
- Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project wins, milestone achievements, and the outstanding contributions of our colleagues
- Business travel insurance and global employee support programs
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About this role
DigiCert's Technical Support Engineer role in Cape Town involves direct customer support for the DigiCert ONE platform, a unified security solution used by over 100,000 organizations globally. You'll handle phone and email support for EMEA-based customers working with certificate lifecycle products, troubleshoot issues using internal tools and knowledge resources, collaborate with validation and cross-functional teams to resolve problems, and contribute to the company's knowledge base. The work requires you to maintain a professional company image while managing support cases and identifying trends that warrant supervisor attention.
This position suits someone with at least two years of technical support experience in the tech industry and a bachelor's degree in IT, Computer Science, or equivalent background. You'll need strong problem-solving abilities, working knowledge of PKI certificates and REST APIs, and excellent communication skills across phone, email, and written channels. The role demands attention to detail, self-motivation, and comfort collaborating with diverse teams—familiarity with Microsoft products and security certifications like Security+ or MSCE would strengthen your candidacy.
DigiCert offers competitive compensation alongside comprehensive benefits including paid time off, family-friendly leave policies, health and wellness support, pension and life insurance, professional development opportunities, and access to LinkedIn Learning. The in-office position in Cape Town provides a structured environment to grow within a company at the forefront of digital trust and security infrastructure.
How this employer is doing
average
- H1B: High Denial Rate
- High H1B Denial Rate
Typical pay for this role
$100,000
Typical range: $80,000 to $140,000
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Technical Support Engineer postings in Cape Town, and analyze any offer before you accept it.
The path into this work
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