Pharmacy Technician Patient Support
Shields Health Solutions
Salary undisclosed
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Description
Specialty Pharmacy Technician
Location: Portland, OR
Compensation: An employee in this position can expect an hourly compensation range of $28.00/hr - $36.00/hr. The actual compensation range will depend on experience, seniority, geographic location, and other factors permitted by law.
Sign-On Bonus: $5,000.00
Job Purpose:
The successful candidate will provide integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care through the delivery of a full continuum of medication adherence support. We are seeking a highly motivated, self-starter who is looking for an exciting career path with a fast-growing company in the specialty pharmacy management services. Candidates MUST be nationally certified and registered as a technician with the State of employment. We are seeking a Certified Pharmacy Technician (CPhT) with extensive experience.
Job Duties:
- Interpret and enter prescriptions.
- Clarify prescription orders with pharmacist and/or clinician as appropriate.
- Label and fill prescriptions for the pharmacist to verify.
- Perform pharmaceutical calculations.
- Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
- Identify and assembling supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
- Prepares medication for delivery to patients and departments.
- Answers, resolves, and triages inbound inquiries.
- Provides outbound therapy/medication adherence check-ups.
- Secures refill prescriptions.
- Resolves insurance related issues and assists patients with various forms of financial assistance.
- Maintains pharmacy inventory including drug ordering and receiving.
- Communicate directly with patients over the phone to assist them in the awareness of their medications.
- Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up.
- Manage, organize, and update relevant data using database applications.
- Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
- Identify trends, resolves problems; recommend improvements; implements change.
- Actively participates in process improvement initiatives.
- Acts as a value-added business partner to stakeholders throughout the organization.
- Protects organization's value by keeping information confidential.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Other duties as assigned
Skills: strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other database programs and able to extract relevant information; strong organizational and interpersonal skills a must
Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator
Other: energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data
Experience/ Education:
Required Licensure/Certification: We are seeking experienced pharmacy technicians who are registered with the State of employment and nationally certified as a CPhT or equivalent. Should certification need to be obtained for a particular state or updated at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.
Years of Experience: Required 1+ years, Preferred 5+ years’ experience as a Pharmacy Technician
Education: High school diploma or GED required
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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
About this role
Shields Health Solutions is hiring a Pharmacy Technician Patient Support specialist in Portland to work directly with patients and pharmacists in a specialty pharmacy setting. The role combines traditional pharmacy operations—prescription entry, filling, labeling, and inventory management—with proactive patient engagement, including medication adherence calls, insurance problem-solving, and financial assistance navigation. You'll handle pharmaceutical calculations, identify medications requiring special handling, and manage inbound inquiries while maintaining confidentiality with sensitive patient data.
This position requires current national CPhT certification and state registration, with a minimum of one year of pharmacy technician experience (five years preferred). You'll need strong computer proficiency in Microsoft Office and database systems, excellent phone and communication skills, and the ability to learn new software quickly. The role suits organized, detail-oriented professionals who are comfortable multitasking across clinical, administrative, and customer service functions.
Shields offers $28–$36 per hour based on experience and qualifications, plus a $5,000 sign-on bonus. This is an in-office position in Portland, Oregon, and continued employment depends on maintaining your required certifications.
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