Senior End User Support Engineer (229)
Maven
Salary undisclosed
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Description
Senior End User Support Engineer
Our Core Infrastructure team is a diverse group of technologists, who focus on continuously improving the end-to-end resiliency, scalability, visibility, usability, and supportability of Maven's technology systems.
The End User Support team is responsible for the user experience at Maven, managing technology and facilities to help our users achieve greater productivity. To achieve these goals, the team owns responsibility for the office and desktop environment, video conferencing systems, telephony, and more.
The End User Support Engineer ensures that Maven’s employees have everything they need to be successful and productive on their desk and at their fingertips. You will take the lead on building efficient desk configurations, moving employees, setting up new desktops, and helping people get the most out of Maven’s technology tools. This position forms the first line of support for IT problems and requests, coordinating with the other members of the Core Infrastructure and development teams as necessary to resolve end users requests and keep our employees productive.
Responsibilities
- Manage the installation and configuration of desktop computing solutions.
- Lead the rollout of Ubuntu-managed devices, including building out management, patching, and policy from the ground up.
- Application Management including configuration and version control.
- Provide Escalation level support
- Facilitate technology setups for new employees and role changes.
- Maintain AV and video conferencing technology throughout the office.
- Follow and update procedural documentation e.g. Linux deployment, user onboarding.
- Maintain and update the inventory of office IT equipment.
- Configure telephones, printers, and other common office technology.
- Work with external vendors and suppliers as required.
- Mentor team members.
What we’re looking for
- Experience supporting Windows and Linux desktop environments.
- Strong experience with Ubuntu, including a full rollout of managed devices.
- Familiarity with Ubuntu Landscape for management, patching automation, auditing, and access management.
- Familiarity with Linux in an Active Directory integrated environment.
- Knowledge of deployment platforms such as PDQ, SCCM, MDT, Intune.
- Knowledge of Scripting languages such as PowerShell or Python.
- Experience with automation tools like Ansible for configuration management and application deployment.
- Experience with CI/CD tools, particularly Jenkins, for automating build, test, and deployment processes.
- Proficiency with Git for version control.
- Experience supporting Microsoft Office productivity software, particularly Excel.
- Able to multitask and prioritize efficiently.
- Knowledge of basic networking concepts: DHCP, DNS, cabling standards, etc.
- Outstanding attention to detail.
- Desire to learn new skills.
- Excellent customer support.
- Experience working with virtual desktops (Omnissa Horizon preferred) is a big plus.
- Experience using AI-powered tools to improve efficiency and workflows.
WHAT WE CAN OFFER YOU
- Competitive compensation
- Group Pension plan
- Annual discretionary bonus
- Fully catered breakfast, lunch and snacks.
- 25 days’ annual leave
- Informal dress code
- Private healthcare and life assurance
- Cycle-to-work scheme
- Monthly company events
About this role
Maven's Core Infrastructure team is seeking a Senior End User Support Engineer to lead the end-user technology experience across the organization. You'll own the full lifecycle of desktop and office technology—from designing efficient configurations and rolling out Ubuntu-managed devices to supporting video conferencing, telephony, and common office systems. This role sits at the intersection of hands-on technical work and strategic infrastructure improvement, requiring you to manage device deployments, mentor junior team members, and serve as the escalation point when standard support hits its limits.
The ideal candidate brings strong experience with both Windows and Linux desktop environments, particularly Ubuntu at scale, alongside familiarity with deployment tools like SCCM, Intune, or PDQ and automation platforms such as Ansible and Jenkins. You should be comfortable scripting in PowerShell or Python, managing Active Directory-integrated Linux systems, and supporting productivity software like Microsoft Office. Beyond technical depth, this position demands excellent customer service instincts, strong prioritization skills, and genuine interest in continuous learning—you'll be the person helping Maven's employees get the most from their technology every day.
The role is based in Amsterdam and requires in-office presence. Maven offers competitive compensation, a pension plan, annual discretionary bonus, private healthcare, 25 days' leave, and a range of workplace benefits including catered meals and monthly company events.
How this employer is doing
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- News: Growing or Expanding
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- Recently Raised Funding
- Sponsors Visas
In the news
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Pay for this role
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