Technical Support Analyst (German Speaker)
DigiCert
Salary undisclosed
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
Who we are
DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com
Job summary
We are in the market for a Technical Support Analyst with business proficiency in German Speaker to join our Technical Support team in Cape Town. As Technical Support Analyst you will be the primary point of contact for our customers and will partner with our product, engineering and marketing teams to resolve customer issues, drive improvements and set customers up for success. DigiCert’s Technical Support team exhibit high energy, deep technical skills and a drive to get things done.
This is a hybrid position in Cape Town.
What you will do
- Deliver world-class customer service to resolve customer concerns and retain customers
- Build successful long-term relationships with external clients to ensure customer loyalty
- Partner with technical support engineers to resolve issues reported by customers
- Engage with internal and external customers via support tickets, email, phone, and chat
- Receive inbound customer emails or calls and place outbound follow up emails or calls during scheduled hours to provide a delightful customer experience at all times
- Achieve productivity related targets including support tickets processed, average response time, average time to close, etc.
- Actively contribute to Web self-help by using Knowledge Centred Support (KCS) principles
- Gather accurate information and document customer issues in our CRM tool
- Remain up to date with all aspects of the SSL certificate products to meet customer needs at all times
What you will have
- Professional working proficiency in German (essential)
- 1+ years technical support or IT client interfacing experience
- Computer Science, Information Systems or Information Technology qualification
- Basic understanding of Internet principles, terminology and functionality
- Basic understanding of networking protocols and devices, web servers and VPN
- Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols (advantageous)
- Familiarity with UNIX script commands, website/web server administration (advantageous)
- Administrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux and other Server administration (advantageous)
- Certifications such as CISSP, MCSE and CCNA (advantageous)
- Adaptable, versatile, customer obsessed, solution-oriented, proactive and passionate about technology
Benefits
- Competitive compensation and comprehensive benefits package
- Generous paid time off, including holidays and additional leave options
- Family-friendly leave policies, including maternity, paternity, and other supportive leave programs
- Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources
- Pension, life insurance, and income protection benefits (location dependent)
- Employee Assistance Program with 24/7 confidential support for employees and their families
- Education assistance and professional development opportunities
- Access to LinkedIn Learning and continuous learning resources
- Employee referral bonus program and additional company perks and discounts
- Business travel insurance and global employee support programs
To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.
__PRESENT
__PRESENT
__PRESENT
__PRESENT
About this role
DigiCert is seeking a German-speaking Technical Support Analyst to join its Cape Town office and serve as the primary contact for customers using its PKI, DNS, and certificate lifecycle management platform. You'll handle customer issues across multiple channels—tickets, email, phone, and chat—while working alongside technical engineers, product teams, and marketing to resolve problems and drive continuous improvement. The role requires you to stay current with SSL certificate products, document issues accurately in the CRM system, and contribute to self-help resources using Knowledge Centred Support principles.
To succeed, you'll need at least one year of technical support or IT client-facing experience, professional German proficiency, and a qualification in Computer Science, Information Systems, or IT. A solid grasp of internet principles, networking protocols, web servers, and VPN is essential; knowledge of PKI, SSL, DNS, and related technologies is advantageous. Server administration experience with Windows, Apache, Linux, or UNIX scripting, along with certifications like CISSP or CCNA, would strengthen your candidacy. Above all, you should be adaptable, solution-oriented, and genuinely passionate about technology and customer success.
DigiCert offers competitive compensation, comprehensive health and wellness benefits, generous paid time off with family-friendly leave policies, pension and life insurance, professional development through LinkedIn Learning, and an Employee Assistance Program. This is an in-office position in Cape Town.
How this employer is doing
average
- H1B: High Denial Rate
- High H1B Denial Rate
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Technical Support Analyst (German Speaker) postings in Cape Town, and analyze any offer before you accept it.
The path into this work
We map every route into it support specialist work: what to learn, what each certificate costs, and how long each step takes. See the IT Support Specialist career path.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.