Customer Support
OneSpan
Salary undisclosed
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Description
At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.
OneSpan is looking for a Customer Support to join our team in Tokyo.
Responsibilities
• Provide first level customer support service to customers
• Investigate and understand problems faced by customers
• Troubleshoot and provide problem resolution if available
• Escalate problems to product specialist if necessary
• Provide timely update to customers on the ongoing troubleshooting status
Requirements
• Bachelor or Master degree in Computer Science/Information Security/Information Technology or equivalent
• Minimum of 2 years working experience in information security software and in a customer support role
• Basic understanding of different mobile technologies, operating systems, cloud computing and others
• Working knowledge in programming languages such as C/C++, Java and REST
• Basic knowledge of information security fields such as strong authentication, digital signature, access control, mobile security and others will be advantage
• Excellent social skills and team player
About this role
OneSpan's Tokyo office is seeking a customer support professional to handle first-line inquiries for their digital identity and anti-fraud platform. You'd investigate customer issues, troubleshoot problems where possible, and escalate complex cases to product specialists while keeping customers informed throughout the process. This is a hands-on role that bridges technical support and customer communication.
The position requires a technical foundation—a degree in computer science, information security, or IT, plus at least two years in information security software support. You'll need working knowledge of programming languages like Java and C/C++, familiarity with mobile technologies and cloud computing, and ideally some background in authentication, digital signatures, or mobile security. Strong interpersonal skills and the ability to work collaboratively are essential, as you'll be translating between frustrated customers and technical teams.
This role suits someone who enjoys solving technical problems but also values clear communication with end users. You should be comfortable learning OneSpan's specific products quickly and working in-office in Tokyo.
Typical pay for this role
$60,000
Typical range: $40,000 to $100,000
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Customer Support postings in Tokyo, and analyze any offer before you accept it.
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