Customer Support
JONSSON WORKWEAR
Salary undisclosed
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Description
Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always. We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer’s needs are met.
To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers’ exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.
To keep exceeding our customers' varied needs, our Durbanville store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.
The individual best suited to this role will be required to:
- Provide in-store exceptional customer service.
- Create new customer connections while strengthening existing partnerships to better understand each customer’s requirements.
- Utilise your product knowledge to suggest solutions that meet and surpass customer’s needs.
- Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
- Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
- Carry out all required tasks efficiently, maintaining accuracy with urgency.
- Follow up, follow through and fulfil your commitments, always.
In line with Jonsson Workwear’s commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.
About this role
Jonsson Workwear's Durbanville store is looking for someone who can be the face of their customer-first approach. You'd be working in-store to understand what each customer actually needs from workwear solutions, then match them with the right products. This means combining product knowledge with genuine listening skills—you'd be building relationships, not just processing transactions, and following through on commitments to ensure customers feel genuinely looked after.
The role calls for someone who is polished and articulate, comfortable being the primary point of contact for customers walking through the door. You'll need strong communication and interpersonal skills to collaborate with colleagues and engage confidently with a range of customers. The work is hands-on and fast-paced: recommending solutions, processing requests, and maintaining accuracy while keeping things moving. If you're driven, detail-oriented, and genuinely energized by delivering exceptional service rather than just going through the motions, this could be a good fit.
Typical pay for this role
$60,000
Typical range: $40,000 to $100,000
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Customer Support postings in Durbanville, and analyze any offer before you accept it.
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