Operations Support Specialist
Reflex
Salary undisclosed
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
About Reflex
Reflex is changing the way that 15-million Americans work in retail. We're building a platform that matches leading apparel brands with the top tier of retail talent, on-demand.
About this role
Reflex is growing fast, and we're looking for an Operations Support Specialist to support Reflex in our mission to build the best way to work in retail by ensuring that we provide real-time support to our retailers and 'Reflexers' (that's what we call our workers) across all US markets in four different time zones. When things don't go according to plan, we step in to ensure that everyone receives a personalized, fast, and easy path to resolution across multiple channels (primarily text and email).
What you'll be doing
- Delight those you interact with, particularly in difficult situations, to ensure that every Reflexer gets to the door safely and on-time
- Provide omni-channel support (via phone, SMS, email, and Slack), while finding creative solutions to real-time fulfillment challenges
- Review I-9 (employment eligibility verification) documentation with high accuracy
- Onboard new workers to the platform, making hiring decisions
- Operationally react to volume spikes through a variety of means, including reviewing new profiles, crafting custom marketing messages, and working with retailers to adjust schedules
- Multitask while maintaining attention to detail and quality
- Handle issues while adapting to pressure and time constraints
- Triage issues and escalate to the correct team
- Collaborate with the team to improve processes and outcomes
What you should have
- Experience in a customer support or operations role
- Strong verbal and written communication skills; comfortable communicating via phone, text, and email with both internal team members and external customers
- Excellent attention to detail; you are able to spot developing issues quickly before they escalate
- The ability to prioritize and manage multiple concurrent tasks in a time-sensitive environment
- A customer-first mindset and a talent for creative, empathetic problem-solving
- Comfort working with support and operations tools (e.g., ticketing systems, live chat, Slack)
- Weekend availability, as our busiest days are Friday, Saturday, and Sunday
- Willingness to take on challenges and learn from failure; the ability to work independently and operate in ambiguity
- A passion for reinventing retail — a plus if you've worked in retail!
- A relevant degree or comparable formal training, certification, or work experience
What we're offering
- Compensation: $22/hr
- Full-time non-exempt hourly pay
- Hybrid role with a dynamic office environment in the heart of downtown Austin. The kitchen is always stocked with drinks & snacks!
Our customers and workers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds. If you share our values and our enthusiasm to improve retail, you'll find a home here at Reflex.
About this role
Reflex is hiring an Operations Support Specialist to be the frontline problem-solver for its on-demand retail staffing platform. You'd handle real-time support across multiple channels—text, email, phone, and Slack—helping both retailers and Reflex workers navigate scheduling, fulfillment challenges, and onboarding issues. The role demands strong multitasking under pressure, particularly during peak days (Friday through Sunday), plus accuracy-critical work like I-9 verification and hiring decisions.
This position suits someone with customer support or operations experience who thrives in fast-paced, ambiguous environments and can balance empathy with efficiency. You'll need solid communication skills, attention to detail, and the ability to triage issues and escalate appropriately while finding creative solutions on the fly. Weekend availability is required, and prior retail experience is a bonus but not essential.
The role is full-time, non-exempt, based in downtown Austin at $22/hour with a hybrid setup and office perks. It's a good fit if you want hands-on operational impact at a growing company rather than a specialized or back-office position.
Typical pay for this role
$60,000
Typical range: $40,000 to $80,000
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Operations Support Specialist postings in Austin, and analyze any offer before you accept it.
The path into this work
We map every route into it support specialist work: what to learn, what each certificate costs, and how long each step takes. See the IT Support Specialist career path.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.