Production Support Engineer

Join Frazier & Deeter and be a part of a rapidly growing Top 50 accounting & advisory firm that has been repeatedly named a Best Firm to Work For, a Best Firm for Women and a Pacesetter firm among U.S. accounting firms. With several offices across the U.S., UK, and India, there is a spot for you!  

We serve clients of all sizes across the United States and the globe, with a suite of services that grow every year. Our growth mindset and entrepreneurial environment translates into variety and opportunity for our people. 

At Frazier & Deeter, we’re committed to training, mentoring, and developing our staff members. With our emphasis on Investing in Relationships to Make a Difference and a Firmwide Focus on Inclusion, we help each other grow in every aspect of life.  

Job Summary:

Duties & Responsibilities:

• Provide day-to-day support for internally built tools, automations, integrations, and AI-enabled capabilities under the guidance of the Senior Production Support Engineer.
• Monitor production processes, review basic logs, document incidents, and assist with initial triage and escalation.
• Support newly acquired teams during post-cutover stabilization by helping resolve common issues quickly and documenting recurring pain points.
• Maintain support documentation, runbooks, known-issue lists, and user-facing troubleshooting materials.
• Coordinate with business analysts to capture feedback and route enhancement requests appropriately.
• Assist with proactive monitoring and validation of integrations, automations, and data workflows.
• Help reduce development-team interruptions by absorbing operational support tasks that fall outside the service desk skill set.

Education & Experience: 

• Junior to mid-level engineer with a solid technical foundation and interest in application support, integrations, and automation.
• 3+ years of relevant experience in application support, production support, integrations, or a related technical role
• Bachelor's degree in a related field preferred; relevant experience may be considered in lieu of a degree.
• Ability to troubleshoot issues methodically and escalate with clear documentation.
• Basic understanding of APIs, logs, data flows, business applications, or automation platforms preferred.
• Strong customer-service mindset and ability to support users during periods of change.
• Comfort working closely with development, business analysis, support, and project teams.
• Interest in growing into more advanced production support, development, or integration responsibilities over time.

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