Support Engineer
AppsFlyer
Salary undisclosed
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Description
Position number - 2850
AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 10,000+ technology partners to create better, more meaningful customer relationships.
We’re looking for a technically savvy person who understands the importance of customer-oriented and responsive support services. We believe that we’re successful only when our customers thrive. The right talent will be a natural problem-solver and a strong communicator. This individual would also work closely with AppsFlyer’s R&D, Customer Success and Product Teams. This individual will also impact the product's evolution by providing feedback that can be integrated into future product development.
Please submit your CV in English.
What You’ll Do
- Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
- Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.
- Work with AppsFlyer’s R&D and product teams on escalations and product enhancement requests.
- Enrich our client Knowledge Base with relevant technical information.
- Create and lead support improvement processes across the company.
- Provide product feedback and insights to the business and R&D teams.
- Manage various internal projects, such as: training, ensuring support readiness for new feature releases, etc.
- Being a technical poc for select VIP customers, working closely with the sales and business teams.
What You Have
- Passion for solving customer issues in a fast-paced environment
- 2+ years of experience with technical support / QA / data analysis/development/ technical account management
- Experience in SQL querying and analyzing data
- Knowledge of at least one programming language
- Business Proficiency in English
- Ability to handle communications between clients, internal business teams and engineering teams
- Ability to learn new technologies quickly
- Ability to multitasking and work independently
- Structured and process-oriented
Bonus Points
- Web/Mobile marketing and/or digital advertising experience
- Mobile development / testing (iOS, Android) experience
- Familiar with Big data technologies
- Familiar with working with different APIs
- Experienced in LLM and AI Agent
For our US-based candidates, the expected On Target Earnings (OTE) range from $110,000 to $120,000 (including bonus or commission). The offer varies on many factors, including market location, job-related knowledge, skills, experience, interview results, references, etc.
As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.
About this role
AppsFlyer's Support Engineer role combines hands-on technical troubleshooting with cross-functional influence across the organization. You'll own customer issues from initial diagnosis through resolution, escalate complex problems to R&D and product teams, and serve as the technical point of contact for key accounts. Beyond reactive support, you'll shape how the company improves—documenting solutions in the knowledge base, driving support process improvements, and feeding product insights back to engineering based on what you learn from customers.
The role demands someone comfortable with data and code. You'll need SQL proficiency, knowledge of at least one programming language, and the ability to quickly pick up new technologies in a fast-moving environment. Experience in technical support, QA, development, or data analysis is required, along with strong communication skills to translate between customers, internal teams, and engineers. Background in mobile marketing, digital advertising, mobile development, APIs, or big data is a plus. This is an in-office position in San Francisco with an OTE of $110,000–$120,000.
This role suits someone who enjoys problem-solving under pressure and wants visibility into product development—not just fielding tickets, but actively shaping what gets built next.
How this employer is doing
solid
- H1B: Sponsors Visas
- Recently Raised Funding
- Sponsors Visas
Typical pay for this role
$120,000
Typical range: $80,000 to $140,000
In the news
Exclusive: AppsFlyer raises $1B from Moloco, Google, Meta and Unity, Axios
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Support Engineer postings in San Francisco, and analyze any offer before you accept it.
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