Airport Experience Coordinator: Chicago, IL (ORD)
WorldStrides
Salary undisclosed
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Description
Company Introduction
WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.
Job Description:
Field Specialists are non-licensed guides scheduled to assist groups as they arrive and/or depart in the Chicago, IL metropolitan area. Field Specialists primarily assist groups with arrivals and departures from the two major airports (ORD, MDW), facilitate public transportation rides, and supervise groups at area food courts during mealtimes. This is a seasonal part-time position with a variety of shifts between February and June June 30th. There are no set hours for this position, but rather shifts that reflect the needs of the company and the volume of groups traveling at any given time.
Responsibilities:
- Efficiently and effectively handle groups and vendors in a customer-focused manner.
- Manage any issues that arise with the group during the assignment.
- Remain professional, positive, and friendly during challenging situations.
- Accommodate special requests and anticipate the needs of the travelers.
- Maintain open communication with the office staff throughout assigned shifts.
Qualifications:
- Availability during peak times of February through June. (required)
- Team player who works well with students, teachers, local vendors, and WorldStrides staff.
- Ability to navigate a group through the city by foot and subway efficiently.
- Time management and organizational skills.
- Excellent customer service and oral communication skills.
- Experience working with student populations. (preferred)
- Critical thinking and creative problem-solving skills.
- Skilled at multitasking and able to work with minimal supervision.
- Basic and fundamental computer literacy and skills.
- Able to remain on your feet for assigned shifts and to lift and/or move up to 30 pounds when assisting travelers with luggage.
Perks at Work:
- Flexible schedule
- Mileage reimbursement
- Paid downtime
WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.
As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J-1 or F-1 visas.
About this role
WorldStrides is looking for someone to serve as a ground-level coordinator for student travel groups moving through Chicago's airports and transit system during their peak season. You'd meet arriving and departing groups at O'Hare and Midway, guide them through public transportation, and supervise them during layovers—essentially being the on-site problem-solver and steady presence that keeps educational travel logistics running smoothly. The work is hands-on and people-focused, requiring you to stay calm when issues arise, communicate clearly with both students and staff, and think on your feet.
This temporary position runs February through June with no fixed schedule; shifts vary based on group volume and company needs. You'll need genuine availability during those months and comfort with physical demands—standing for extended periods and handling luggage up to 30 pounds. The role suits someone with customer service experience who enjoys working with student populations, knows Chicago's geography and transit system, and can manage multiple priorities with minimal supervision. WorldStrides offers schedule flexibility, mileage reimbursement, and paid downtime as part of the arrangement.
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Pay for this role
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