Condition Management Account Coordinator
Cottingham & Butler
Salary undisclosed
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Description
Condition Management Account Coordinator
Location: Onsite in Dubuque, IA. Also accepting remote applicants.
HealthCheck360 has an immediate opening for driven, energetic, and customer focused candidates for our Condition Management Account Coordinator role. In this role, you will answer inbound calls from our participants along with making outbound telephonic calls to participants enrolled in the Condition Management Program. And the best part? You don't need experience - we will train you!
We are seeking individuals with strong customer service skills that can perform well individually and in a team environment. This role is perfect for individuals with experience in a medical setting, including but not limited to a receptionist, scheduler, insurance verification, health coaches, LPN, CNA, Medical Assistants, or individuals with a background in customer service who are looking to make a meaningful impact behind the scenes. We pride ourselves on putting the participants first and finding ways to improve our business. Above all else, we are committed to fostering an open door culture where the opinions and suggestion of our team members are valued and appreciated.
Essential Functions:
- Answer participants inquiries
- Assist participants via email and online messaging
- Accurately document participant communications
Specific Skills:
- Strong verbal and written skills
- Detail oriented
Pay & Benefits
- Most Benefits start Day 1
- Medical, Dental, Vision Insurance
- Flex Spending or HSA
- 401(k) with company match
- Profit-Sharing/ Defined Contribution (1-year waiting period)
- PTO/ Paid Holidays
- Company-paid ST and LT Disability
- Maternity Leave/ Parental Leave
- Subsidized Parking
- Company-paid Term Life/ Accidental Death Insurance
About Cottingham and Butler’s Health and Wellness Division
Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs.
Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook
Benefits
- Most Benefits start Day 1
- Medical, Dental, Vision Insurance
- Flex Spending or HSA
- 401(k) with company match
- Profit-Sharing/ Defined Contribution (1-year waiting period)
- PTO/ Paid Holidays
- Company-paid ST and LT Disability
- Maternity Leave/ Parental Leave
- Subsidized Parking
- Company-paid Term Life/ Accidental Death Insurance
About this role
Cottingham & Butler's Health and Wellness division is hiring a Condition Management Account Coordinator to support participants in their employer-sponsored health programs. You'll handle inbound calls from participants, make outbound calls to those enrolled in the Condition Management Program, respond to emails and online messages, and maintain accurate documentation of all interactions. The role emphasizes strong customer service and clear communication—both verbal and written—with an attention to detail.
No prior experience is required; the company provides training. That said, the role is well-suited to people with a background in healthcare settings (receptionist, scheduler, insurance verification, health coach, LPN, CNA, or Medical Assistant) or general customer service who want to contribute meaningfully to participant outcomes. You'll work in an environment that values employee input and maintains a participant-first focus.
The position is based in Dubuque, Iowa, with remote options available. Benefits begin on day one and include medical, dental, and vision insurance; 401(k) with company match; PTO and paid holidays; company-paid disability and life insurance; and subsidized parking.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Condition Management Account Coordinator postings in Madison, and analyze any offer before you accept it.
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