Data Center Operations Coordinator
Together AI
Salary undisclosed
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Description
About the Role
Responsibilities
- Track and manage all break/fix incidents across multiple data centers
- Monitor ticket queues and ensure SLA compliance for incident response and resolution
- Coordinate with on-site technicians, remote hands teams, vendors, and engineering groups
- Maintain accurate records of failed hardware, replacements, RMAs, and repair status
- Escalate critical outages and recurring infrastructure issues to leadership and engineering teams
- Schedule and oversee maintenance windows and emergency repair activities
- Provide daily/weekly operational status reports and incident summaries
- Ensure all work follows data center operational procedures and change management policies
- Identify trends in hardware failures and recommend process improvements
Requirements
- Experience working in data center operations, IT infrastructure, or hardware support
- Strong understanding of server, storage, and networking hardware
- Experience with ticketing systems such as ServiceNow, Jira, or Remedy
- Ability to manage multiple priorities across several sites simultaneously
- Excellent communication and organizational skills
- Familiarity with SLA management and incident escalation processes
- Proficiency with Excel, reporting dashboards, and inventory tracking tools
Preferred Qualifications
- Experience supporting enterprise or hyperscale data centers
- Knowledge of remote hands operations and vendor management
- Understanding of ITIL processes and change management
- CompTIA Server+, Network+, or similar certifications
About Together AI
Together AI, the AI Native Cloud, is purpose-built for AI engineers. AI application developers get high-performance inference that scales reliably, fine-tuning and reinforcement learning for creating frontier-level specialized models, and pre-training at massive scale for fully custom intelligence, all around a marketplace of leading open models that teams can run, adapt, and own. Trusted by Cursor, Decagon, ElevenLabs, Salesforce, and Zoom, Together serves 400+ trillion tokens a month.
Compensation
We offer competitive compensation, startup equity, health insurance and other competitive benefits. The US base salary range for this full-time position is: $150,000-200,000 + equity + benefits. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge.
Equal Opportunity
Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.
Please see our privacy policy at https://www.together.ai/privacy
About this role
Together AI is seeking a Data Center Operations Coordinator to serve as the hub for managing hardware incidents and maintenance across their data center infrastructure. You'd own ticket tracking and SLA compliance, coordinate between on-site technicians, remote hands teams, and vendors, and maintain detailed records of failures, replacements, and repairs. The role requires you to escalate critical issues to leadership, schedule maintenance windows, produce operational reports, and spot trends in hardware failures to drive process improvements.
This position calls for hands-on experience in data center operations or IT infrastructure, with solid knowledge of servers, storage, and networking hardware. You'll need proficiency with ticketing systems like ServiceNow or Jira, strong Excel and reporting skills, and the ability to juggle multiple priorities across several sites at once. Familiarity with SLA management, incident escalation, and data center procedures is essential. Experience supporting enterprise or hyperscale environments, knowledge of remote hands operations, and certifications like CompTIA Server+ or Network+ are valued but not required.
Based in San Francisco and full-time in-office, the role offers a base salary of $150,000–$200,000 plus equity and benefits. It's a good fit if you thrive on operational detail, cross-team coordination, and turning incident data into actionable insights for a fast-growing AI infrastructure company.
How this employer is doing
solid
- Recently Raised Funding
In the news
Together AI Raises $800 Million at $8.3 Billion Valuation to Make Frontier AI Accessible to All, Business Wire
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Data Center Operations Coordinator postings in San Francisco, and analyze any offer before you accept it.
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