Customer Experience Coordinator
Suitsupply
$24 - $28 / hour
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Description
As a Customer Experience Coordinator at our LA Century City Suitsupply, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company’s image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.
What you will do:
- Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided
- Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales
- Ensure clienteling activities are mapped for each guest
- Ensure seamless efficiency and positive atmosphere in the customer experience
- Partner with leadership and expert teams to proactively address service issues
- Performing other duties assigned by store leadership team
Who you are:
- Previous experience in sales, hospitality, and/or service
- Exceptional customer service/clienteling skills and excited to build relationships
- Professional verbal and written communication skills
- Flexible work schedule, including evenings, weekends, and holidays
What you will get:
- Competitive salary between $24 - $28 hourly for a full-time contract
- A top-of-the-line training program, unique to the industry
- A clothing allowance for each new season and a generous employee discount
- Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad
Benefits
- employee discount
About this role
Suitsupply's Century City location is looking for someone to lead the customer experience from the store floor—acting as the brand ambassador and operational anchor that keeps the store running smoothly and guests engaged. You'll oversee the tone of every interaction, coordinate clienteling activities, ensure staff present professionally, and work with management to address service issues as they arise. This role sits at the intersection of hospitality, sales support, and store operations, requiring you to balance multiple priorities while keeping the customer at the center.
You'll need solid experience in sales, hospitality, or service environments, along with genuine relationship-building skills and strong communication abilities. The position demands flexibility with scheduling, including evenings, weekends, and holidays. In return, you'll earn $24–$28 hourly on a full-time contract basis, receive industry-specific training, a seasonal clothing allowance, employee discount, and the chance to develop your career with a growing fashion company—including potential opportunities to work across other locations.
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Pay for this role
$24 to $28 per hour
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