ELA Enrollment Coordinator
Think Academy US
CA$24 - CA$28 / hour
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Description
Title : ELA Enrollment Coordinator
Location: Cupertino, CA
Type: Full-Time | 40 hrs/week (Wednesday–Sunday)
Compensation: Compensation: $24–$28/hour (based on experience) + commission for each student enrollment, with performance-based quarterly and annual incentives. Target annual compensation: $50,000–$74,000.
At Think Academy, we believe every student deserves a learning experience tailored to their unique strengths and goals. As an ELA Enrollment Coordinator you'll be the first person families meet on their educational journey. By understanding each student's academic needs, you'll help parents identify the right ELA programs and guide them through a welcoming, seamless enrollment experience.
This role is ideal for someone who enjoys building relationships, communicating with families, and making a meaningful impact through education. You'll also collaborate closely with teachers and campus staff to ensure every family receives exceptional support from their first visit onward.
Key Responsibilities
1. Enrollment & Consultation
- Greet and consult with walk-in or online parents to understand student needs.
- Present Think Academy programs and recommend appropriate classes or learning paths.
- Support placement tests and trial classes, and guide parents through the enrollment process.
- Follow up with potential families to maximize conversion and ensure a smooth onboarding experience.
2. Front Desk & Parent Communication
- Serve as the first point of contact for parents and visitors — in person, by phone, and via email.
- Handle class scheduling, student check-in/out, and inquiries with warmth and efficiency.
- Maintain a welcoming, organized, and professional front-desk environment.
- Coordinate with teachers and operations teams to resolve classroom or scheduling issues.
3. Operations & Team Collaboration
- Assist with campus events, workshops, and open houses.
- Collaborate with marketing and academic teams to ensure consistent service and smooth workflow.
Required Qualifications
- Fluency in English, with strong verbal and written communication skills
- Previous customer service experience and a customer-focused mindset.
- Familiarity with English-language subjects, courses, or educational programs.
- Strong communication and interpersonal skills when working with students and parents.
- Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- A genuine passion for education and helping students succeed.
Preferred Qualifications:
- Bachelor's Degree
- Experience in admissions, education, customer service, retail, hospitality, or consultative sales.
- Experience meeting performance or enrollment goals.
Why Join Think Academy
- Meaningful work that impacts students’ academic growth.
- Supportive, collaborative, and growth-oriented team environment.
- Career development opportunities in education operations and manageme
About this role
Think Academy US is hiring an Enrollment Coordinator at their Cupertino campus to serve as the primary point of contact for families exploring their tutoring programs. You'd greet walk-in and online parents, assess student needs, present appropriate learning paths, and guide families through enrollment—making this a relationship-focused role that directly influences the student experience from day one. Beyond consultations, you'll manage front-desk operations, handle scheduling and inquiries, and coordinate with teachers and staff to resolve issues and support events.
The position requires fluency in both English and Mandarin, strong communication skills, and the ability to juggle multiple priorities in a busy environment. A background in admissions, education, customer service, or sales is preferred but not required; what matters most is genuine enthusiasm for education and comfort building rapport with families. The role operates Wednesday through Sunday on a full-time schedule.
Compensation ranges from $24 to $28 per hour based on experience, plus commission for each student enrollment and performance-based quarterly and annual bonuses, with a target annual total of $50,000 to $74,000. This role would suit someone who thrives in direct interaction with people, enjoys problem-solving within a team, and sees value in supporting educational access.
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Pay for this role
$24 to $28 per hour
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