Senior Engineer, Software Support
ASM
Salary undisclosed
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Description
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Senior Engineer, Software Support
At ASM, our Software Engineering teams works on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment hardware. The hardware includes robotics, gas valves, temperature controllers and other hardware.
As a Senior Software Support Engineer, you will make an impact by investigating, recreating, and troubleshooting software issues to resolution as reported by our customers.
Responsibilities:
- Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions.
- Troubleshoot and resolve software issues, including embedded software for control systems. Able to triage mechanical, electrical, and software bugs.
- Responsible for managing escalation calls with field support engineers
- Create bug reports for the developer to use when fixing the bug.
- Work with QA to add replicated bugs to the regression.
- Travel to customer sites to support installations, training, and troubleshooting of ASM products.
- Talking to the account team and GPS group (not directly with the customer) when investigating reported issues.
- The team will handle all issues until they are ready to send to the developer.
Minimum Qualifications
- BS+ 8 years or MS+ 4 years in Computer Science, Computer Engineering, or a related field.
- Ability to read code and diagnose issues.
- Software development or test (QA) experience.
- Ability to travel 10-25% domestic and international.
Preferred Qualifications
- Preferred expertise in C/C++, C#, Python, Gitlab/Github.
- Experience with semiconductor equipment preferred
- Experience working with two or more of the following is preferred: software for machine control, Semiconductor Factory Automation, Multi-threaded applications, real-time software, device drivers, or other interrupt-driven software
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
About this role
ASM's Software Support team investigates and resolves software issues in the embedded systems that control semiconductor processing equipment—robotics, gas valves, temperature controllers, and related hardware. As a Senior Software Support Engineer, you'd be the technical bridge between customers and developers, responsible for gathering information about reported problems, reproducing them in controlled settings, diagnosing root causes, and documenting findings for the development team to act on. The role involves triaging issues across mechanical, electrical, and software domains, managing escalations with field engineers, and coordinating with QA to prevent regressions.
This position requires at least eight years of software development or QA experience (or four years with a master's degree), plus the ability to read and understand code across multiple languages. Travel is a core part of the job—10 to 25 percent domestically and internationally—to support customer installations and on-site troubleshooting. The work is based in Phoenix and conducted in-office. Experience with C/C++, C#, or Python, familiarity with semiconductor equipment, and background in machine control software, factory automation, or real-time systems would strengthen your candidacy, though the core requirement is strong diagnostic skills and the ability to work methodically through complex technical problems.
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