Talent Acquisition & Training Specialist

About HeartWell Services

HeartWell Services is dedicated to providing quality, person-centered services to individuals with intellectual and developmental disabilities. We recognize that effective recruitment, comprehensive training, and employee development are essential to maintaining quality services and continuity of care.

We are seeking a motivated, organized, and strategic Talent Acquisition & Training Specialist to join our Human Resources team.

Talent Acquisition & Training Specialist Position Summary

The Talent Acquisition & Training Specialist is responsible for coordinating and managing the employee lifecycle from recruitment and onboarding through training, development, and ongoing workforce support.

Reporting directly to the Human Resources Director, this position will oversee full-cycle recruitment, employee onboarding, training coordination, regulatory compliance, and long-term employee development and retention initiatives.

Additionally, this position will support program operations through General Event Report (GER) reviews, compliance monitoring, and Abuse, Neglect, and Exploitation (ANE) reporting and review processes.

A key objective of this role is to ensure employees are properly recruited, trained, and developed to deliver effective, consistent, and high-quality care while supporting the organization's long-term workforce needs.

Talent Acquisition & Training Specialist Essential Duties & Responsibilities

Recruitment & Onboarding

• Manage full-cycle recruitment, including job postings, candidate screening, interviews, hiring coordination, and employment offers.
• Maintain recruitment pipelines and develop strategies to attract and retain qualified employees.
• Coordinate all new hire onboarding, orientation, employment documentation, background clearances, and pre-employment requirements.
• Ensure employees successfully complete onboarding requirements within established timelines.
• Support employees throughout the hiring and onboarding process.

Training & Compliance

• Coordinate, facilitate, and monitor all required employee training and certifications.
• Ensure all DDSD-mandated trainings are completed within applicable state-required timelines.
• Coordinate and track Handle with Care, CPR/First Aid, ISP, IST, and AWMD training requirements for employees.
• Obtain and maintain the required instructor certifications, trainer credentials, or program-specific authorizations necessary to independently teach and facilitate applicable courses.
• Maintain accurate training records and monitor certification expirations and compliance deadlines.
• Identify training deficiencies and coordinate refresher or corrective training as needed.
• Evaluate training effectiveness to ensure employees are adequately prepared to perform their responsibilities and provide quality services.

Program Compliance & Quality Support

• Assist program operations with General Event Report (GER) reviews, documentation compliance, and identification of trends or deficiencies.
• Be responsible for receiving and coordinating applicable Abuse, Neglect, and Exploitation (ANE) calls, documentation, and initial review processes.
• Track and communicate compliance concerns and escalate matters to appropriate leadership.
• Collaborate with program leadership to identify additional training needs and opportunities to improve service quality and continuity of care.

Employee Development & Organizational Growth

• Develop and support employee education, professional development, and retention initiatives.
• Analyze recruitment, turnover, training, and compliance data to identify trends and organizational needs.
• Develop strategic recommendations and execute initiatives that improve workforce stability, employee performance, and long-term retention.
• Work collaboratively with HR and program leadership to strengthen employee engagement, development, and organizational effectiveness.

Education & Experience Requirements

• High school diploma or equivalent required.
• Three (3) years of experience working within a New Mexico DDSD Developmental Disabilities Waiver program highly preferred.
• Previous experience in recruitment, human resources, employee training, or workforce development preferred.
• Knowledge of DDSD, HCBS, and applicable regulatory requirements preferred.
• Strong organizational, analytical, communication, and problem-solving skills.
• Demonstrated ability to analyze data, identify trends, and develop and execute strategic solutions.
• Ability to manage multiple priorities while maintaining accuracy, confidentiality, and compliance.

Required Certifications & Trainer Qualifications

As a condition of employment, the individual hired for this position is required to obtain and successfully complete the necessary instructor certifications, trainer credentials, or program-specific authorizations to teach and facilitate the following courses within 60 calendar days of their hire date, where applicable:

• Handle with Care.
• CPR and First Aid.
• Individual Service Plan (ISP) training.
• Individual Specific Training (IST) training.
• AWMD training.

Key Performance Expectations

Success in this position will be measured by the ability to:

• Maintain effective recruitment and timely onboarding processes.
• Ensure employee training and certification compliance.
• Coordinate and deliver effective training that supports employee competency and quality of care.
• Identify workforce trends and develop strategies to improve recruitment and retention.
• Support timely GER and ANE review and compliance processes.
• Develop and execute long-term workforce development and organizational improvement initiatives.

Compensation & Benefits

This is a full-time, non-exempt, non-supervisory position offering:

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Additional employee benefits.
• Professional development and opportunities for career growth.

Why Join HeartWell Services?

This position offers the opportunity to make a meaningful impact on our organization's workforce and the quality of services we provide. The Talent Acquisition & Training Specialist will play an essential role in developing a knowledgeable, qualified, and dependable workforce while supporting our commitment to employee growth, regulatory compliance, and continuity of care.

Join HeartWell Services and help us build, develop, and retain a workforce dedicated to making a difference.

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