Engineering Operations Manager
Five9
Salary undisclosed
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Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Engineering Operations Manager owns the tools, processes, and integrations that support the Product Engineering and Technical Program Management organization. The role is shifting from tool administration toward engineering productivity and operations: reducing friction in engineering workflows, building the integrations and AI-assisted SDLC tooling that make that possible, and serving as the technical lead for junior team members working in that space.
The ideal candidate is a fully competent, independent technical contributor who can also mentor less experienced colleagues. They are comfortable learning new technologies, building integrations, evaluating AI-assisted output critically, and driving adoption of better ways of working across diverse teams.
Responsibilities
- Apply business, domain, and technical acumen to ensure understand Five9’s business objectives, products, development processes, cloud operations processes and release management processes.
- Migrate existing Engineering Processes and Tools of an acquired company to Five9 Processes and tools, including Azure to Jira, with minimal disruption.
- Manage the primary applications used by Product Engineering including Jira, Confluence, Looker and Jellyfish, as well as any new applications.
- Standardize use of applications as much as possible between the acquired company and Five9.
- View existing processes with a goal towards increasing automation
- Partner with teams across the company to understand their processes and how software tools can simplify those processes.
Responsibilities
- Typically has a bachelor’s degree in computer science or similar study with 2+ years related work.
- Ability to work with many different roles within the Product Engineering and Product Management organizations across the acquired company and other Five9 Groups to provide unified tools and processes that meet their disparate needs.
- Experience in administering multiple Project Management Tools such as Jira, Monday, Azure and others.
- Excellent verbal and written communication skills with ability to present information, status, and issues in a clear and concise manner.
- Strong problem-solving and analytical skills.
- High degree of flexibility, independence, initiative, and detail orientation.
Bonus Points
- Scripting experience
- mySQL experience
- Familiarity with Agile Processes
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
About this role
Five9 is seeking an Engineering Operations Manager to modernize how its Product Engineering organization works—moving beyond basic tool administration toward building systems that reduce friction and boost productivity. You'd own the platforms engineers rely on daily (Jira, Confluence, Looker, Jellyfish) while taking on a significant integration project: migrating an acquired company's tools and processes onto Five9's infrastructure with minimal disruption. This is a role that blends hands-on technical work with strategic thinking about workflows and automation.
The ideal candidate is a self-directed technical contributor comfortable learning new technologies and evaluating AI-assisted tools critically, while also mentoring junior team members. You'll need solid experience administering project management platforms like Jira or Azure, strong communication skills to work across diverse engineering and product teams, and the analytical chops to identify where automation can replace manual work. A computer science background or equivalent is expected, along with 2+ years in related work. Scripting, MySQL, or Agile experience would strengthen your candidacy.
This is a fully remote role based in Colorado, suited for someone who can balance independence with collaboration—you'll drive adoption of better processes across teams while remaining grounded in the technical details that make those processes actually work.
How this employer is doing
average
- News: Award Recognition
- H1B: Sponsors Visas
- News: Legal Issue
- News: Layoffs Mentioned
In the news
Five9 buys contact center intelligence startup Level AI after posting narrow earnings beat, SiliconANGLE
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Engineering Operations Manager postings in your area, and analyze any offer before you accept it.
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