ESaaS - SFDC - Business Function Analysis & Business Architecture
Zensar Technologies
Salary undisclosed
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Description
We are seeking an experienced Salesforce Business Analyst to bridge the gap between business stakeholders and technical teams. The ideal candidate will be responsible for gathering, analyzing, documenting, and managing business requirements while ensuring successful delivery of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and integrations.
The SFDC BA will collaborate closely with business users, Product Owners, Architects, Developers, QA teams, and Project Managers to drive successful Salesforce implementations and enhancements. ~~ We are seeking an experienced Salesforce Business Analyst to bridge the gap between business stakeholders and technical teams. The ideal candidate will be responsible for gathering, analyzing, documenting, and managing business requirements while ensuring successful delivery of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and integrations.
The SFDC BA will collaborate closely with business users, Product Owners, Architects, Developers, QA teams, and Project Managers to drive successful Salesforce implementations and enhancements.
Responsibilities
- Collaborate with business stakeholders to gather, analyze, validate, and document business requirements for Salesforce initiatives.
- Translate business needs into detailed functional requirements, user stories, process flows, use cases, and acceptance criteria.
- Facilitate workshops, requirement discovery sessions, and stakeholder meetings to identify business objectives and solution needs.
- Act as the primary liaison between business users and technical teams, ensuring alignment throughout the project lifecycle.
- Configure and support Salesforce capabilities across Sales Cloud, Service Cloud, Experience Cloud, and related applications.
- Analyze and document current-state and future-state business processes and recommend process improvements.
- Work closely with Architects and Developers to ensure proposed solutions meet business requirements and adhere to Salesforce best practices.
- Support integration initiatives by documenting business and functional requirements involving Salesforce and external systems.
- Perform impact analysis for enhancements, system changes, and new feature implementations.
- Assist QA teams in developing test scenarios, validating functionality, and facilitating User Acceptance Testing (UAT).
- Support release planning, deployment activities, and post-implementation validation.
- Maintain requirement traceability, solution documentation, training materials, and knowledge repositories.
- Identify risks, dependencies, and gaps in requirements and proactively work with stakeholders to resolve issues.
- Drive continuous improvement by recommending Salesforce features and capabilities that enhance business processes.
- Partner with Product Owners, Project Managers, QA Teams, Developers, and Business Users to ensure successful project delivery.
Qualifications
- Salesforce Administrator Certification.
- Salesforce Business Analyst Certification.
- Experience with Salesforce integrations and API-based solutions.
- Knowledge of Salesforce Flow, automation, and platform capabilities.
- Experience with tools such as Jira, Confluence, Azure DevOps, or similar Agile project management platforms.
- Experience working in large-scale digital transformation or CRM modernization programs.
- Familiarity with data migration, data governance, and change management practices.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
About this role
Zensar is looking for a Salesforce Business Analyst to serve as the central connector between business stakeholders and technical delivery teams on enterprise CRM implementations and enhancements. You'll own the full requirements lifecycle—gathering business needs through workshops, translating them into detailed functional specifications and user stories, and ensuring alignment across Sales Cloud, Service Cloud, Experience Cloud, and system integrations. This role demands hands-on collaboration with architects, developers, QA teams, and product owners to validate that solutions meet both business objectives and Salesforce best practices.
The position suits someone with proven Salesforce expertise, including both Administrator and Business Analyst certifications, plus working knowledge of Salesforce Flow, automation, and integration patterns. You should be comfortable with Agile tools like Jira or Azure DevOps, experienced in large-scale digital transformation programs, and familiar with data migration and change management. Beyond technical skills, you'll need strong facilitation and documentation abilities to manage requirements traceability, support UAT, and drive process improvements across complex, multi-stakeholder initiatives.
This is a full-time, in-office role based in India at Zensar, a 10,000-person digital services firm within the RPG Group. The work centers on delivering real value in CRM modernization for enterprise clients rather than routine administration.
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Pay for this role
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