Customer Success Manager
Pure Storage
CA$82,000 - CA$171,000 / year
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
THE ROLE
As a Customer Success Manager (CSM) at Everpure, you will act as a trusted strategic advisor to our MSP and GSI accounts. Your focus will be on driving value realization and adoption across our as-a-Service subscription portfolio—including Evergreen//One, Evergreen//Flex, and Everpure Cloud. You will bridge technical and business outcomes by collaborating closely with Sales, Engineering, Support, and Executive Leadership to advocate for your accounts and deliver tailored, high-touch experiences. Your primary goal is to maximize customer lifetime value, satisfaction, and retention, directly sustaining Everpure’s industry-leading Net Promoter Score. Beyond portfolio ownership, you will help shape the tools, workflows, and programs that power our scaling global Customer Success organization.
WHAT YOU'LL DO
- Drive Portfolio Onboarding & Value Adoption: Own the post-sales customer lifecycle for an assigned account portfolio, guiding customers through onboarding, deployment, and ongoing capacity planning to ensure maximum return on investment for their Everpure solutions.
- Lead Strategic Business Reviews & Governance: Partner with key customer executives, internal sales leaders, and partners to conduct regular business reviews, aligning technical roadmaps with long-term business goals to ensure high retention and expansion opportunity identification.
- Monitor Consumption & Health Signals: Continuously analyze customer hardware utilization, usage metrics, and overall health data to proactively deliver optimization recommendations, mitigate risks, and prevent churn.
- Advocate Cross-Functionally for Issue Resolution: Serve as the central point of contact and customer advocate, mobilizing cross-functional teams like Engineering, Support, and Product Management to swiftly resolve escalations and influence feature roadmaps.
WHAT YOU BRING
- Customer Success & Engagement Expertise: 5 years minimum demonstrated experience owning a portfolio of large, complex accounts within a fast-paced enterprise IT or subscription-based environment, with a track record of driving customer retention, adoption, and satisfaction.
- Strategic Communication & Executive Presence: Exceptional capability to translate complex technical concepts into business outcomes, comfortably presenting and leading strategic discussions with cross-functional stakeholders and executive leadership.
- Cross-Functional Collaboration & Project Management: Strong organizational agility and problem-solving skills to manage multiple priorities simultaneously while aligning Sales, Support, and Product teams toward joint customer goals.
- Data Center & As-a-Service Acumen: Deep understanding of enterprise data center technologies, storage architecture, and subscription/consumption models.
- Managed Service Provider Experience: Understanding of the operational motions of an MSP and how STaaS is monetized within an MSP is highly desirable.
Location: We are primarily an in-office environment and therefore, you will be expected to work from the Raleigh, Santa Clara, or Lehi office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.
#LI-ONSITE
Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
WHAT YOU CAN EXPECT FROM US:
- Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
- Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
- Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Join us and bring your best.
Bring your bold.
Pure and simple.
Benefits
- paid time off
- stock options
About this role
At Everpure, this Customer Success Manager role centers on stewarding a portfolio of MSP and GSI accounts through their subscription journey with the company's as-a-Service offerings. You'll own the post-sales lifecycle—from onboarding through ongoing optimization—while acting as the primary advocate between customers and internal teams like Sales, Engineering, and Product. The work blends strategic account management with hands-on problem-solving: you'll conduct business reviews with customer executives, monitor consumption data to surface optimization opportunities, and mobilize cross-functional resources to resolve escalations and shape product direction.
The role demands at least five years managing large, complex accounts in enterprise IT or subscription environments, paired with the ability to translate technical storage concepts into business outcomes for senior stakeholders. You'll need strong organizational skills to juggle multiple priorities and deep familiarity with data center technologies, storage architecture, and consumption-based models. Prior experience with managed service providers and how storage-as-a-service is monetized in that channel is highly valued. This is an in-office position based in Raleigh, Santa Clara, or Lehi, with a salary range of $82,000 to $171,000 depending on experience and location, plus potential incentive pay and equity.
How this employer is doing
average
- H1B: Active Visa Sponsor
- Financial News
- Recent Acquisition
- Active Visa Sponsor
Typical pay for this role
$120,000
Typical range: $80,000 to $140,000
In the news
Pure Storage Inc earnings beat by $0.12, revenue topped estimates, Investing.com
This role's local market on JobMinglr
Pay for this role
$82,000 to $171,000 per year
That is the employer's posted range, and where you land in it is usually decided in one conversation. Before that conversation, run the numbers: analyze an offer for this role.
The path into this work
We map every route into customer success manager work: what to learn, what each certificate costs, and how long each step takes. See the Customer Success Manager career path.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.