Manager, Customer Success, International
Corelight
Salary undisclosed
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Description
Be part of the team that defends the networks the world depends on
Corelight defends the world’s most sensitive networks—from global commerce to national defense—quietly, relentlessly, and with resolve. As cyber threats grow faster and smarter, we serve as the trusted force behind network resilience, putting elite defense within reach.
By transforming digital footprints from physical, virtual, and cloud networks into actionable insights, we empower defenders to illuminate blind spots and stay ahead of an evolving threat landscape. Built on open-source innovations and fueled by industry leading agentic AI technology, Corelight helps teams to detect advanced threats and close cases with unprecedented clarity and precision.
About the Role
Corelight is looking for an experienced Customer Success leader to lead our International Customer Success organization, supporting customers across markets outside the United States. This leader will be responsible for building a consistent, outcome-driven customer success practice while recognizing the different market dynamics, customer expectations, and partner relationships across regions. You'll lead and develop a geographically distributed team, strengthen strategic customer relationships, and partner with regional Sales, Technical Account Management, Renewals, and other teams to drive adoption, retention, and long-term customer value.
The ideal candidate brings global leadership experience, strong commercial judgment, and the ability to build scalable practices without losing the flexibility required to serve customers across diverse markets.
What You'll Do
- Lead, coach, and develop an internationally distributed Customer Success team, establishing consistent expectations and performance standards.
- Develop and execute regional customer success strategies aligned to Corelight's global priorities and local market requirements.
- Drive measurable customer value, adoption, retention, and long-term account health across international customer portfolios.
- Establish a consistent customer engagement model while adapting execution to regional business practices, partner ecosystems, and customer needs.
- Build and maintain executive relationships with strategic enterprise customers across international markets.
- Partner with regional Sales and Renewals leaders to identify customer risks, strengthen renewal readiness, and support account growth.
- Coordinate with TAM, Professional Services, Support, and regional partners to deliver a consistent post-sales customer experience.
- Develop visibility into customer health, engagement, adoption, and retention performance across regions.
- Identify recurring customer challenges and regional differences that should inform global customer success strategy.
- Establish effective team operating rhythms, coaching practices, and cross-regional collaboration.
- Help shape Corelight's global Customer Success operating model and support the development of a scalable international organization.
What You'll Bring
- 7+ years of experience in Customer Success, strategic account management, or a related post-sales function within enterprise technology.
- 3+ years of people leadership experience, including managing teams across multiple countries or regions.
- Demonstrated experience supporting international enterprise customers, ideally across EMEA and/or APAC.
- Proven ability to drive customer adoption, retention, and measurable business outcomes.
- Strong commercial judgment and experience partnering with regional Sales and Renewals teams.
- Experience operating across different cultures, time zones, and customer engagement models.
- Ability to establish scalable processes while adapting to regional market requirements.
- Familiarity with cybersecurity, network security, cloud infrastructure, or similarly complex enterprise technologies.
- Experience navigating channel and partner-led customer relationships.
- Strong communication, executive relationship management, and cross-functional leadership skills.
Why Join Us?
Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is one of the fastest growing network detection and response platforms in the industry. Our passionate team thrives in a collaborative, inclusive, and geographically distributed culture. We embrace diverse perspectives, neurodiversity, curiosity and low ego results - fostering an environment where every innovator can solve the toughest challenges in cybersecurity and contribute their best work.
We are looking forward to meeting you. Check us out at www.corelight.com
About this role
Corelight is seeking an experienced leader to build and manage its international Customer Success organization, overseeing geographically distributed teams across markets outside the United States. You'll own the strategy and execution of customer success practices tailored to regional differences while maintaining consistent, outcome-driven standards. This means leading teams across multiple countries and time zones, developing executive relationships with strategic enterprise customers, and partnering closely with regional Sales, Renewals, Technical Account Management, and Professional Services to drive adoption, retention, and long-term value.
The role demands someone with at least seven years in Customer Success or strategic account management within enterprise technology, plus three years managing teams across multiple regions or countries. You'll need proven commercial judgment, experience supporting international customers (particularly in EMEA and APAC), and the ability to establish scalable processes without losing the flexibility required across diverse markets and customer ecosystems. Familiarity with complex enterprise technologies—ideally cybersecurity or network security—and experience navigating channel and partner-led relationships are important assets.
This is an in-office position based in London. You'll be joining a fast-growing network detection and response platform backed by top-tier venture capital, working within a collaborative, distributed culture that values diverse perspectives and low-ego execution.
How this employer is doing
solid
- H1B: Sponsors Visas
- Leadership Change
- Expanding
- Sponsors Visas
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Pay for this role
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