Engagement Manager
Scale AI
Salary undisclosed
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Description
About the team:
Scale is growing rapidly, and joining the Global Public Sector team is an opportunity to work on one of the most rapidly expanding teams at Scale. This team is responsible for generating, executing, and fostering Scale’s work outside of the United States. There are three core types of work involved:
- Building custom AI applications for government
- Providing high-quality training data for research institutions building LLMs from scratch
- Partnerships, upskilling, and advisory
About the role:
As the founding Engagement Manager for Kuwait, you will be responsible for establishing deep customer and prospect relationships, proactively identifying opportunities where Scale can build custom AI applications to improve lives for citizens and residents, overseeing the execution to ensure timelines are met and/or communicated effectively, interfacing with premier research institutions to discuss how Scale can best support them, and partnering with organisations who are looking to train and educate people on how to use AI, AI safety, and more.
You and your team will work closely with the business development and go-to-market team, the product and engineering execution teams, and various customers and prospects to ensure success.
The ideal candidate has a nose for value and opportunity, is highly personable and can build relationships with all types of stakeholders, is an excellent communicator, is highly organised, and has a demonstrated track record of high-achievement. They are naturally empathetic and excel at building long-term relationships through diligent problem-solving and thoughtful, strategic discussions.
The blend of customer engagement, operations, and business development to drive our most important outcomes makes this a unique and exciting role at the heart of one of Scale's most exciting growth businesses.
You will:
- Drive the process of identifying high-value use cases for custom LLMs that Scale can build within government entities
- Partner with clients to understand their most pressing problems and brainstorm how Scale can best help
- Manage the long-term health of clients by identifying and preempting areas of risk or concern
- Be the main point-of-contact for clients if they have any questions, issues, or concerns and triage accordingly
- Collaborate with the operational and engineering execution teams to track delivery and timelines
- Review, track and improve operational performances and be obsessed with continuous improvement
- Brainstorm with premier research institutions building Arabic LLMs how Scale can best support and/or ideas they should consider testing
- Have proficiency in reading, writing, and speaking in Arabic
Ideally you'd have:
- 5+ years of total work experience, with experience in consulting or as a technical program management role in industry
- Experience at a consulting firm or a leading tech company, ideally within Kuwait
- A proven track record in B2B client facing roles and expanding client relationships
- Ability to understand APIs and the ML training lifecycle and build great relationships with technical customers
- Great cross-functional experience and collaborative ability
- Excellent verbal and written communications
- A track record of structured, analytics-driven problem solving
- A history of diligence and organization across multiple work streams
- An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
- Analytical, planning, and process improvement capability
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
About this role
Scale is building AI systems for government and research institutions globally, and this role launches their presence in Kuwait. As the founding Engagement Manager, you'd own the full lifecycle of client relationships—from identifying high-value opportunities where Scale can develop custom AI applications for government entities, to understanding their core problems, managing delivery timelines with internal teams, and serving as the primary point of contact through implementation. You'd also work with research institutions developing Arabic language models and partner with organizations focused on AI education and safety.
This blend of business development, customer success, and operational oversight demands someone equally comfortable in strategic conversations with government stakeholders and technical discussions with engineering teams. You need 5+ years of experience ideally in consulting or technical program management, proven success expanding B2B client relationships, and a working understanding of APIs and machine learning workflows. Fluency in Arabic (reading, writing, speaking) is essential. The role rewards organized, analytically minded problem-solvers who can balance creative thinking with execution rigor and thrive managing multiple workstreams simultaneously.
If you have consulting or tech industry experience in Kuwait, excel at building trust across diverse stakeholder groups, and want to shape how AI gets deployed in the public sector from the ground up, this is a high-impact opportunity at a critical growth moment for Scale's international expansion.
How this employer is doing
solid
- News: Recently Raised Funding
- News: Growing or Expanding
- H1B: Active Visa Sponsor
- Recently Raised Funding
Typical pay for this role
$100,000
Typical range: $60,000 to $140,000
In the news
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This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Engagement Manager postings in Kuwait City, and analyze any offer before you accept it.
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