Retail Operations Specialist

About the Role

At Wolt, we are passionate about making cities better places to live by connecting customers with the best local stores and restaurants. Through Wolt Retail, we empower our partners to deliver amazing, seamless shopping experiences—getting fresh groceries and everyday essentials directly to customers' doors swiftly and reliably.

As a Retail Operations Specialist, you will play a key role in bringing this vision to life across Poland. Working right on the ground with store managers and team members, you will identify operational challenges and collaboratively implement effective solutions. You’ll partner closely with our local Account Managers and regional peers to refine day-to-day store operations, ensuring our partners achieve higher accuracy, fewer order cancellations, and faster deliveries.

What you’ll be doing

• Monitor and analyze partner store performance metrics (e.g., order latency, order accuracy, and cancellation rates) to identify operational bottlenecks and areas for improvement.
• Conduct root-cause analyses and collaborate with partners and Account Managers to develop actionable, high-impact solutions.
• Perform on-site store visits to engage leadership and operational staff, delivering training on Wolt standard operating procedures.
• Lead cross-functional operational initiatives alongside Account Managers to deploy new tools, systems, and workflow enhancements.
• Establish regular operational business reviews with partners to track key metrics and ensure continuous implementation of agreed-upon initiatives.
• Identify and scale operational best practices across local and international markets.

Our humble expectations

• 2–3 years of experience in retail, e-commerce, logistics or a similar job where you worked with stores, shops or business partners; experience as a store or shift manager is just as welcome.
• You are happy to be out of the office and travel regularly within Poland, mostly to big cities and sometimes to smaller ones.
• You are comfortable walking into a store, engaging with managers and staff, and getting them on board with operational improvements, new processes, and standard operating procedures.
• You can work with numbers and reports, for example in Excel or Looker, and use them to show what has improved.
• You speak fluent Polish and good English, so you can work with partners, stores and colleagues in other countries.
• You take initiative and can plan your own work across several partners and stores at the same time.

What’s in it for you

You will work with some of the biggest retailers in Poland and see how a partnership works from the shop floor to the management office. You will work closely with Account Managers and colleagues in the region who will help you learn and grow. It is a great role if you want to build a career in operations, retail or partner management, in a team that is still shaping how it works.

Next steps

We review applications as they come in, so do not wait to apply. The process starts with a short intro meeting with our recruiter, followed by an interview with the hiring manager and a practical session where you work through a realistic situation together with us. You will hear back from us after each step.

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Compensation