Delivery Manager

The Engineering Delivery Manager is accountable for both engineering leadership and end-to-end delivery across the Business Operations ecosystem. This role combines people management, engineering excellence, and delivery ownership into a single, accountable leader responsible for turning business priorities into high-quality, scalable solutions. Owning delivery outcomes and the development of technical talent, the Engineering Delivery Manager ensures work is delivered predictably, built to high standards, and aligned with Exclaimer's transformation and growth strategy.

Key Responsibilities

1. End-to-End Delivery Ownership

• Own the full delivery lifecycle, including backlog from scoping through to post-deployment support.
• Align team backlogs, priorities, and capacity with Business Operations objectives.
• Ensure delivery practices promote transparency, predictability, and value-based outcomes.
• Proactively manage risks, dependencies, and trade-offs across technical and business teams.
• Ensure delivery outcomes translate into measurable business impact, not just shipped work.

1. Team Leadership & Performance Management

• Line manages Salesforce Admins, Developers and QA, or adjacent delivery roles.
• Own and report on OKRs and KPIs relevant to engineering and delivery performance.
• Build a high-performing, psychologically safe team culture grounded in accountability and continuous improvement.
• Balance delivery demands with sustainable workload and team wellbeing.
• Own resourcing, onboarding, capability development, and succession planning for the team.

1. Stakeholder Communication & Collaboration

• Translate complex delivery progress into clear updates for business and transformation leaders.
• Work closely with Business Partners, Solutions Architect, and Business Analysts to align priorities and expectations.
• Facilitate cross-team planning and communication to reduce silos and increase transparency.
• Escalate blockers early with solutions-focused dialogue across stakeholders.

1. Engineering Excellence & Standards

• Own and enforce SDLC standards including CI/CD, testing practices, code reviews, environments, and documentation.
• Champion scalable, secure, and maintainable engineering practices across all solutions.
• Partner closely with the Solutions Architect to ensure alignment with architectural standards and integration patterns.
• Identify, prioritise, and actively reduce technical debt rather than allowing it to accumulate.
• Promote continuous technical improvement and pragmatic innovation.

1. Agile & Delivery Practices

• Use delivery metrics (throughput, cycle time, predictability, quality) to inform planning and improvement.
• Facilitate effective sprint planning, retrospectives, and prioritisation forums that lead to tangible change.
• Act as the single accountable owner for delivery progress, risks, and outcomes.

Skills and Experience

This is a Salesforce-specific delivery role. Candidates must have substantial, hands-on experience of the Salesforce platform, its architecture and its tooling. General delivery management experience without a Salesforce background will not be sufficient.

Salesforce experience (essential)

• Experience as a delivery manager, technical lead, release manager or equivalent on a large, multi-team Salesforce org (Sales Cloud, Service Cloud and/or Experience Cloud).
• Deep working knowledge of the Salesforce platform structure: the data model (objects, fields, relationships), security and sharing model (profiles, permission sets, roles, sharing rules), declarative automation (Flow, validation rules) and custom development (Apex, Lightning Web Components).
• Proven ownership of the Salesforce release lifecycle: sandbox and environment strategy, source control, change sets and metadata deployments, and CI/CD using Salesforce DX and tooling such as Copado, Gearset or Flosum.
• Experience enforcing Salesforce engineering standards, including Apex test coverage, code review, governor limit awareness, regression and UAT practices, and the management of Salesforce technical debt.
• Experience delivering Salesforce integrations and data work, including REST/SOAP APIs, middleware or MuleSoft, data migration, and data quality.
• Experience line managing Salesforce Admins, Developers and QA analysts, and planning their capacity around release cycles, including Salesforce's seasonal releases.
• Working knowledge of Salesforce backlog and delivery tooling, such as Jira or Azure DevOps, alongside Salesforce reporting and dashboards for delivery metrics.

Leadership and delivery skills

• Proven experience leading cross-functional technical teams delivering complex Salesforce implementations, enhancements, or transformation initiatives.
• Strong people management capability with a track record of developing and retaining high-performing engineers.
• Deep understanding of engineering best practices and delivery frameworks, with the ability to apply them pragmatically.
• Excellent stakeholder management and communication skills, with the ability to bridge technical and business perspectives.
• Data-driven, delivery-focused, and comfortable making trade-offs in fast-moving environments.

Salesforce certifications

• Essential: Salesforce Certified Administrator.
• Highly desirable: Salesforce Certified Platform App Builder and Salesforce Certified Platform Developer I.
• Highly desirable: Salesforce Certified Agile Accredited Professional.
• Desirable: Salesforce Certified Sales Cloud Consultant and/or Service Cloud Consultant, Salesforce Certified Business Analyst, or Salesforce Certified Platform Developer II.