Residence Concierge - Waldorf Astoria Miami Beach
ConnectsBlue
Salary undisclosed
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Description
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Condominium Concierge, you’re not just providing personalized service to residents and guests – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Create a warm welcome: Greet residents and guests with an upbeat and professional attitude
- Respond to resident needs: Provide information, resolve concerns, and handle inquiries with care and efficiency
- Support daily services: Answer phones, retrieve packages, mail, and faxes, and coordinate resident requests
- Ensure safety and security: Monitor building activity, report concerns, and assist in emergency situations
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- High School Diploma/University Degree (list highest required level only)
- X years of experience in Y (e.g., hotel management)
- License or Certification
- Languages
About this role
Working as a Residence Concierge at Waldorf Astoria Miami Beach means being the first point of contact for residents and guests, setting the tone for their experience at this luxury property. Your day involves greeting people warmly, fielding inquiries and requests, managing phone lines and package delivery, and handling the practical details that keep a high-end residential building running smoothly. You'll also play a role in building security and safety, staying alert to activity and responding appropriately to concerns or emergencies.
This role suits someone who genuinely enjoys hospitality work and thrives on solving problems for others. The position calls for a high school diploma at minimum, professional communication skills, and the ability to remain composed and helpful under the demands of a busy luxury property. You'll need integrity, accountability, and the ability to work as part of a team while taking ownership of resident satisfaction. ConnectsBlue and Hilton emphasize their workplace culture and commitment to supporting team members' growth, positioning this as a full-time, in-office role where your day-to-day interactions directly shape how people experience the property.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Residence Concierge - Waldorf Astoria Miami Beach postings in Miami Beach, and analyze any offer before you accept it.
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