Decision Center Associate
GOAT Group
Salary undisclosed
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
About the Team
The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.
In this role, you will:
- Document issues and communicate with sellers and buyers to reach an optimal resolution according to marketplace guidelines
- Ensure orders in the fulfillment flow are solved and returned to the flow for same-day shipment
- Develop an understanding of shoe conditions, specifically those that are considered "issues" by GOAT standards
- Capable of picking shoes from inventory and processing specific returns and orders to buyers and sellers
- Able to take photos quickly and accurately of sneakers
- Develop an understanding of GOAT's order statuses to help triage escalated orders
- Be able to work in a fast-paced and team environment
We are looking for:
- Highly organized with demonstrated attention to detail
- Background in dealing directly with customers and suppliers
- Willing and able to operate carts, dollies and other moving equipment to move quantities of merchandise
- A quick learner, a self-starter, able to work independently, and you're willing (and able) to handle the pressures of an increasing level of responsibility
- Must be able to stand for long periods of time (up to 12 hours)
- Must be able to lift and move boxes (up to 35 pounds)
- Must be available and willing to work extended hours as occasionally needed (during crunch times!) per day or per week, including weekends and holidays, to meet business needs
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”.
GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.
GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries.
Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.
Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.
The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.
GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.
About this role
Working in GOAT Group's Operations center means being part of the team that authenticates and processes millions of sneakers moving through one of the world's most trusted resale marketplaces. You'll spend your day handling physical inventory—photographing shoes, assessing their condition against GOAT standards, picking and packing orders, and processing returns—while also managing the customer-facing side of disputes. When issues arise, you'll document them and communicate with buyers and sellers to find resolutions that keep orders moving toward same-day shipment.
The role demands stamina and precision. You'll be on your feet for up to 12 hours, lifting boxes up to 35 pounds, operating carts and dollies, and working in a fast-paced environment where you need to triage escalated orders quickly and accurately. The position requires someone who's comfortable with direct customer and supplier interaction, detail-oriented, and able to learn GOAT's order statuses and shoe-condition standards on the fly. You should be prepared for occasional extended hours during peak periods, including weekends and holidays.
This is a full-time, in-office role based in Easton, Pennsylvania. It suits someone who thrives in logistics and operations, has prior experience dealing with customers or suppliers, and is looking for hands-on work in a growing, high-volume operation.
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Decision Center Associate postings in Easton, and analyze any offer before you accept it.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.