Product Operations Specialist (Backoffice)
Fever
Salary undisclosed
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Description
Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment.
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
Now, let’s discuss this role and what you will do to help achieve Fever’s mission.
Meet the team
As the Operations team, we ensure that everything runs smoothly across Fever’s products and countries. We supervise processes, identify priorities, and streamline ways of working to support growth and deliver a best-in-class experience for all stakeholders. Join us and help keep Fever running efficiently while shaping the future of our operations.
This specialized team keeps everything running smoothly behind the scenes smoothly. Our vision is to build and improve the processes and structures that help teams work better and move faster to maximize productivity, drive innovation, and deliver exceptional results. We work closely with executive leadership, department heads, and employees, to ensure the operational strategies support Fever’s overall vision and business goals.
What You'll Do:
In Fever, we are looking for a person to join the Marketplace Operations Team. The tasks will consist of the following:
- Fever´s Back Offices Management: creation, configuration, monitoring, and ongoing maintenance of experiences across internal and external ticketing and distribution platforms.
- Operational Monitoring: daily checks of published experiences to ensure correct setup, performance, and smooth operation.
- Cross-Team Coordination: daily collaboration with Project Management, Product, Quality Assurance, Marketing, Finance, and other stakeholders to support back-office plan configuration, coordinate experience launches, and continuously improve internal operational processes.
- API Integrations Maintenance: oversee the day-to-day performance of external partner API integrations, proactively identify issues, coordinate fixes with technical teams and partners, and ensure seamless operational continuity for live experiences.
- Team Alignment & Reporting: participate in weekly meetings with relevant internal teams to align priorities, report operational issues, and support continuity of marketplace operations.
Who You Are:
- Excellent communication and interpersonal skills: able to collaborate effectively with multiple internal and external stakeholders on a daily basis.
- Fast learner with strong retention and ability to multitask in a fast-paced environment.
- Comfortable working under pressure and handling high-demand peaks.
- High level of English and Spanish (required).
- 1+ years of experience in similar roles (e.g., Product Operations, Product Support, Tech Operations, or Scaling Operations in B2C/Marketplace platforms)
- Proactive and decisive, with strong problem-solving and quick-reaction skills.
- Strong command of Microsoft Office and ability to quickly learn new tools (SQL, dashboards, internal systems, etc.).
Why You'll Love it Here:
- Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
- Opportunity to have a real impact in a high-growth global category leader
- 40% discount on all Fever events and experiences
- Work in a location in the heart of Madrid, with possible travel across our markets
- Home-office friendly
- Responsibility from day one and professional and personal growth
- Great work environment with a young, international team of talented people to work with!
- Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
- English and Spanish Lessons
- Gympass membership
- We have free food, drink and fruit at the office!
- Possibility to receive in advance part of your salary by Payflow
Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice
Benefits
- health insurance
About this role
Fever's Marketplace Operations Team needs someone to manage the behind-the-scenes infrastructure that keeps live entertainment experiences running across their global platform. You'd own the creation and monitoring of experiences on ticketing and distribution systems, coordinate daily launches with product, marketing, finance, and QA teams, and maintain the API integrations that connect external partners to Fever's ecosystem. This is hands-on operational work—catching configuration issues before they affect customers, troubleshooting problems under pressure during peak event periods, and ensuring seamless continuity across 55+ countries.
You'll thrive here if you're a fast learner comfortable juggling multiple priorities in a high-velocity environment, with strong communication skills to work across internal teams and external partners. The role requires at least a year in similar operations, product support, or tech operations roles, fluency in both English and Spanish, and comfort with tools like Microsoft Office, SQL, and dashboards. You're proactive, decisive, and able to react quickly when things go wrong—which they sometimes do in live entertainment.
Fever offers competitive base salary plus performance bonus, a 40% discount on events, flexible remuneration options, gym membership, health insurance, and a young international team based in central Madrid with some home-office flexibility. You'd have real responsibility from day one in a global category leader experiencing high growth.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Product Operations Specialist (Backoffice) postings in Madrid, and analyze any offer before you accept it.
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