Private Residence Concierge-Ski Pass Reimbursement Benefit & Housing Partner Incentives
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Assist members and guests with the pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out. Conduct pre-calls to arriving members, make pre-arrival arrangements, grocery orders, amenity orders, and handle any other member arrival requests. Review and log preferences/traces in computer system. Contact members for pre-departure calls. Handle Front Office duties, including check-in/check-out, prepare arrival packets and departure folios, perform audit checklists, prepare and distribute welcome packages, process billing and perform administrative duties. Respond to requests for visitor information, special arrangements, activities or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from members/guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with reservation services. Assist with Bell/valet services for owners when requesting their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in computer system and logbooks.
Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all members and guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
About this role
At The Ritz-Carlton's Truckee property, this role bridges front office operations and personalized member services for a private residence community. You'll manage the full lifecycle of member stays—from pre-arrival calls and arranging groceries or amenities, through check-in, activity coordination, and departure—while handling standard front desk duties like processing billing, preparing welcome packages, and managing reservation logistics. The position requires you to be a problem-solver who can field requests for everything from transportation and dining reservations to visitor information and special accommodations, then either handle them directly or connect members with the right department or external provider.
The ideal candidate has at least a year of hospitality or front office experience and thrives in a service-oriented environment where anticipating needs and attention to detail matter. You'll spend most of your shift on your feet in the lobby and at the desk, managing multiple calls, requests, and documentation systems simultaneously. Strong communication skills—both written and verbal—are essential, as is the ability to maintain confidentiality and work collaboratively with housekeeping, engineering, bell services, and other departments to resolve issues quickly.
This is a full-time, in-office position that comes with ski pass reimbursement and housing partner incentives, making it well-suited for someone seeking stability in the Truckee area with genuine interest in high-touch member service rather than transient guest hospitality.
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Pay for this role
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