Accounts Receivable and Collections Representative
Esri
CA$22 - CA$31 / hour
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Description
Overview
Join our Finance and Accounting division to put your experience to use in our Accounts Receivable team maintaining current and accurate accounts receivable information for Esri customers.
You’ll work in a fast-paced, collaborative environment, using your problem-solving and research skills to assist domestic or international customers in a variety of industries. This position has advancement potential within the department and other areas throughout the organization.
Join our busy collaborative team onsite at our stunning campus in Redlands, CA.
Responsibilities
- Apply payments, reconcile accounts, and resolve differences
- Contact customers by phone and written correspondence
- Maintain statement of accounts for assigned customers
- Complete credit reviews for new and existing customers
- Process all aspects of customer account maintenance
- Recommend credit limits, credit holds, and release orders
Requirements
- 2+ years of experience in collection account management
- Strong communication skills across phone, email, and Microsoft Teams, with the ability to prioritize and multi‑task effectively while maintaining high attention to detail
- Ability to work in a fast-paced environment
- Motivation and passion for getting work done in a consistent and thoughtful way, both independently and collaboratively
- Basic knowledge of Microsoft Office applications (Word, Outlook; bonus points for Excel)
- Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the US
- Due to the nature of this role, employment may be contingent upon successful completion of a background check, which may include a credit check where legally permitted, in accordance with applicable laws.
- High school diploma or equivalent
Recommended Qualifications
- Minimum typing speed of 25 wpm
- Experience working in corporate collections
- Knowledge of SAP and Salesforce
#LI-JH2
#LI-onsite
Total Rewards
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.
If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.
Benefits
- health insurance
- 401(k)
- stock options
- life insurance
About this role
Esri's Finance and Accounting division is hiring an Accounts Receivable and Collections Representative to manage customer accounts and resolve payment issues in a collaborative, fast-paced environment. You'll handle the full spectrum of AR work—applying payments, reconciling accounts, contacting customers across phone and email, processing credit reviews, and recommending credit decisions. The role serves a diverse customer base across industries, both domestic and international, and offers room to advance within the department or elsewhere in the organization.
The position requires at least two years of collections or AR experience and strong communication skills, particularly over the phone and through written channels. You'll need to juggle multiple priorities while maintaining accuracy, work comfortably with Microsoft Office tools (Excel is a plus), and have a high school diploma or equivalent. U.S. work authorization is required; visa sponsorship is not available. Prior exposure to SAP or Salesforce is valued but not essential.
This is a full-time, in-office role based at Esri's Redlands, California campus. The salary range is $21.50 to $31.20 per hour, and the package includes medical, dental, and vision coverage, a 401(k) with profit-sharing, at least 64 hours of vacation annually, and twelve paid holidays. A background check, which may include a credit check, is part of the hiring process.
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Pay for this role
$22 to $31 per hour
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