Service Desk Level 1 Analyst (Mexico)
DYOPATH
Salary undisclosed
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Description
Join DYOPATH as a Service Desk Level 1 Analyst
Are you passionate about helping people solve tech challenges and keeping their day running smoothly?
DYOPATH is looking for a Service Desk Level 1 Analyst who loves problem-solving, thrives in a fast-paced environment, and is committed to delivering exceptional customer service.
Why You’ll Love Working Here
- Purpose with Passion – Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.
- Grow & Thrive – From certifications to career paths, DYOPATH invests in your ongoing development.
- Award-Winning Culture – Known for outstanding IT service, we bring the same dedication internally: toward each other.
- Fun & Respectful Teamwork – Collaborative, upbeat environments where achievements are celebrated!
Awesome Benefits
- Savings / Monthly 13% cap
- Pantry Vouchers 9% deposited every month
- Christmas Bonus: 25 days of your daily income
- Vacations - 12 days after the first year
- Anniversary Bonus - 10 days of base salary
- Vacation Premium – 40% first year
- Major Medical Insurance covers you and your immediate family
- Life Insurance
- Quarterly Bonus
- Marriage or Bereavement Time off
- Maternity/Paternity Time off
- Ergonomic Chair
- 250 pesos monthly stipend for internet and electricity
Role Overview
- Location: Remote
- Schedule: 2nd Shift (10a-7p CST); Monday through Friday
- Pay Rate: 14,000 MXN
Your Mission as a Service Desk Level 1 Analyst
-
Act as the account administrator, managing user access while interfacing with Service Desk agents to assign and resolve access-related tickets
- Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
- Log all interactions in the ticketing system and escalate when needed.
- Ensure timely and accurate resolution of issues while delivering exceptional customer service.
- Follow up with users to confirm satisfaction.
- Invest in yourself: pursue training, certifications, and ongoing learning.
- Participate in special projects that enhance service delivery.
What You Bring to the Team
Education & Certifications
- High school diploma or equivalent required; Associate or Bachelor’s degree in Computer Science or related field preferred.
- Professional certifications (or working toward):
- HDI Support Center Analyst (HDI-SCA)
- ITIL Foundation
- Microsoft 365 Certified: Fundamentals
Experience & Skills
- 1–2 years in a technical support role, preferably in a service desk environment.
- Strong customer service skills with the ability to explain technical solutions clearly.
- Proficiency in Windows OS, Microsoft Office suite, and basic network troubleshooting.
- Familiarity with ITIL or similar service frameworks a plus.
- Ability to work independently and collaboratively.
- Excellent problem-solving and multitasking skills.
Why This Role Rocks
As a Service Desk Level 1 Analyst, you’ll be the hero who keeps users productive and happy. You’ll learn, grow, and become a vital part of a team that values your contributions and invests in your future.
Ready to Kickstart Your IT Career?
If you’re excited to make a real difference and love solving tech puzzles in a team-first culture, DYOPATH wants you! Apply now to become our next Service Desk Level 1 Analyst
This role is open to applicants in Mexico only.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Benefits
- health insurance
- parental leave
- life insurance
About this role
DYOPATH is hiring a Service Desk Level 1 Analyst for a fully remote position based in Mexico, working second shift (10a–7p CST, Monday–Friday) at 14,000 MXN monthly. You'll handle first-line technical support across desktops, laptops, printers, mobile devices, software, and networks while managing user access as an account administrator. The work involves troubleshooting issues, logging tickets, escalating when necessary, and following up with users to confirm resolution—balancing independent problem-solving with collaborative teamwork.
The role expects 1–2 years of technical support experience, ideally in a service desk setting, plus proficiency in Windows OS, Microsoft Office, and basic network troubleshooting. A high school diploma is required; an Associate or Bachelor's degree in Computer Science or related field is preferred. Professional certifications—HDI Support Center Analyst, ITIL Foundation, or Microsoft 365 Certified: Fundamentals—are valued, and the company supports ongoing training and development.
DYOPATH emphasizes culture and benefits: you'll work within a team-focused environment that celebrates achievements and invests in your growth. The package includes 13% savings contributions, monthly pantry vouchers, a 25-day Christmas bonus, 12 vacation days after the first year, major medical and life insurance for you and immediate family, a 250-peso monthly internet/electricity stipend, and an ergonomic chair. This is a solid entry point for someone building an IT career who values both technical challenge and workplace culture.
How this employer is doing
average
- Recent Acquisition
In the news
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Service Desk Level 1 Analyst (Mexico) postings in your area, and analyze any offer before you accept it.
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