Front Desk Supervisor - Embassy Suites by Hilton Atlanta Buckhead
ConnectsBlue
Salary undisclosed
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Description
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Supervisor, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
- Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
- Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
- Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About this role
Leading the front office team at Embassy Suites by Hilton Atlanta Buckhead means owning the guest experience from the moment they walk through the lobby. You'll supervise daily operations across check-ins, check-outs, and guest services while managing real-time staffing adjustments to keep things running smoothly. Your responsibilities span scheduling and training your team, handling escalated guest issues directly, and ensuring every interaction reflects the hospitality standards the property maintains.
This role suits someone who thrives in a fast-paced environment and has the leadership skills to guide a team through their day-to-day work. You'll need to balance hands-on problem-solving—jumping in when guests have concerns or situations get complex—with the broader operational oversight that keeps the front office efficient. The position values integrity, accountability, and the ability to inspire others, alongside a genuine commitment to creating memorable stays for guests.
ConnectsBlue is offering this as a full-time, in-office role in Atlanta. If you're looking to build a career in hospitality management and want to work for a company with a strong reputation for workplace culture, this is a direct entry point into that environment.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Front Desk Supervisor - Embassy Suites by Hilton Atlanta Buckhead postings in Atlanta, and analyze any offer before you accept it.
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